Relationship Manager

Relationship Manager/Customer Service
B2B/B2C

Key Responsibilities

• High-Touch Account Management: Serve as the primary point of contact for key Business accounts and their customers, ensuring seamless daily coordination, proactive updates, and premium customer service.
• Executive Communication: Conduct video meetings, phone calls, and written correspondence with Senior executives and partners in Australia with complete poise, warmth, and professionalism.
• Issue Escalation & Resolution: Handle complex operational inquiries, delivery exceptions, and service requests with composure, empathy, and diplomatic problem-solving.
• Commercial Support & Follow-ups: Assist the Business Development and Operations teams with onboarding new accounts, collecting operational requirements/data, and managing data updates where necessary.
• Cross-Functional Liaison: Work closely with our Australian warehouse operations, transport supervisors, onshore and offshore operations teams, and account managers to ensure client expectations and SLAs are consistently met.

You should possess:

• Exceptional Verbal & Written English: Impeccable command of the English language, with a warm, natural, and highly professional tone. Ability to converse effortlessly with Australian business leaders and their customers without scripts or rigid templates.
• Sophisticated Presence: Professional video-meeting decorum, executive presence, and business acumen suitable for representing a premium brand.
• Detail-Oriented & Proactive: Highly organized with the ability to manage multiple client threads, follow up diligently, and keep records meticulously updated.
• On top-tier customer experience and Conflict De-escalation: Handle sensitive customer inquiries and service feedback with calm authority, active listening, and diplomatic problem-solving, turning challenging situations into opportunities to reinforce trust.

Qualifications & Experience

• Experience: 4 to 8+ years in B2B Key Account Management, Client Success, or High-
• End Customer Experience Servicing Western corporate markets.
• Education: Min. a bachelor’s degree, preferably in Business, Commerce,
• Communications, Hospitality Management, or related.
• Work Setup: High-speed, dedicated fibre internet connection, quiet home office
• environment suitable for daily client communications both audio and video.

Availability:

• Willingness to work early morning India hours to align seamlessly with Australian business hours (e.g., 5:30 AM IST to 2:30 PM IST).
• Highly Advantageous: Prior experience in B2B or B2C operations within corporate, captive call center, or outbound sales environments servicing clients across Australia, New Zealand, the UK, or the US.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Paid time off
• Work from home

Application Question(s):

• Briefly elaborate on your prior experience in B2B or B2C operations within

corporate, captive call center, or outbound sales environments servicing
clients across Australia, New Zealand, the UK, or the US.

• Willingness to work early morning India hours to align seamlessly with

Australian business hours (e.g., 5:30 AM IST to 2:30 PM IST).

• Do you have 4 to 8+ years in B2B Key Account Management, Client Success, or High-End Customer Experience Servicing Western corporate markets. Please explain.

Work Location: Remote