Relationship Manager

Who you are

• Previous experience owning a book of business where you were responsible for driving adoption, retention, growth, value realization, expansion, upselling, etc
• Demonstrated ability to communicate, present, and influence key stakeholders
• Experience providing ROI presentations or business reviews to senior stakeholders
• Excellent listening, negotiation, and presentation skills
• Previous B2B SaaS experience is highly preferred
• Previous experience in financial services, FinTech, or alternative investments highly preferred
• Ability to travel, often overnight, into the EMEA region (roughly every month)

What the job involves

• As a Relationship Manager, you’ll be joining an experienced team of Relationship Managers to lead long-term, strategic relationships with our clients
• The Relationship Manager’s role is to develop strategic relationships with key decision makers / C-Suite, ensure the successful adoption and overall health of clients, deliver value and ROI to clients, identify opportunities for growth, and own the client renewal process
• This position will have direct access to the world’s leading allocators of alternative investments and play an active role in designing the team and company’s scale strategy
• Build and maintain strong, long-lasting client relationships, across all client segments, within the EMEA Region / APAC
• Collaborate with cross-functional teams including Client Success, Implementation, Support, Sales, and Leadership to drive retention and revenue growth
• Lead the adoption of best practices for client retention, including business reports
• Drive net dollar retention (post-sales expansion and renewals) for Canoe’s clients

Benefits

• Health Insurance: From medical dental, and vision to FSAs, HSAs, and more - we've got you covered
• Benefits Stipend: Canoe offers a £6,000 stipend for employees to enroll in their own private benefits.
• Flexible PTO: Recharge with flexible PTO and paid holidays!
• In-Person Events: We host regular happy hours and company outings in NYC, London, and Jacksonville. Going to be remote? We also bring our teams together from around the world as we're able.
• Hybrid and Remote Work: Most roles at Canoe offer either a Hybrid or a Fully Remote schedule. Find the flexibility you are looking for here.
• Remote Office Stipend: Need to level up your personal workspace? We offer $750 for any office equipment you purchase (monitors, desk, chair, etc.).
• Professional Development: Continue to learn and grow, utilizing $1,000 in education reimbursement available annually to each employee. We also offer a robust Learning Management platform and host regular Lunch & Learns.
• Parental Leave: We provide paid parental leave to all new parents following 6 months of employment.
• Wellness/WiFi: We reimburse employees up to $100 per month to help cover gym memberships and internet.