Relationship Manager

Position Key Goal Build and maintain strong relationships with corporate clients by supporting smooth onboarding, transaction launches, day-to-day account management, and commercial development throughout the client lifecycle.

The role ensures effective coordination between clients and internal teams, timely resolution of operational matters, accurate account monitoring, and identification of opportunities for business growth.

Job Functions

• Coordinate the onboarding of corporate clients, ensuring smooth communication between clients and internal teams.
• Act as the main point of contact for assigned clients and support them throughout the customer lifecycle.
• Work closely with Sales, Compliance, Legal, Finance, Operations, partner banks, and liquidity providers to support client requests and resolve operational matters.
• Coordinate transaction launches, including client whitelisting, banking requirements, and follow-up on RFI requests.
• Develop a good understanding of clients’ transaction flows, cash flows, and operational needs.
• Monitor client account performance, transaction volumes, and expected monthly activity.
• Identify significant deviations from client forecasts and follow up with clients to understand the reasons.
• Prepare and provide regular account performance updates and relevant information to internal stakeholders.
• Support pricing discussions in cooperation with Sales and Finance teams.
• Identify potential upselling and cross-selling opportunities based on client activity and business needs.
• Support contract renewals and ongoing commercial discussions with existing clients.
• Coordinate the collection of Source of Funds (SOF) and other compliance-related documentation when required.
• Maintain accurate and up-to-date client records and documentation.
• Resolve day-to-day client issues and escalate complex cases to the appropriate internal teams.
• Deliver a high level of customer service and contribute to strong, long-term client relationships.

Key Performance Indicators (KPIs)

• Successful and timely client onboarding.
• Smooth transaction launches.
• Client satisfaction and retention.
• Achievement of expected transaction volumes.
• Timely resolution of client requests.
• Accurate account monitoring and reporting.
• Identification of account growth opportunities.
• Timely collection of required client documentation.
• Effective cross-functional collaboration.

Required Experience And Background

• 1–3 years of professional experience in Account Management, Relationship Management, Client Operations, Customer Support, Payments, FinTech, Banking, or Financial Services.
• Experience working with corporate clients would be an advantage.
• Basic understanding of payment flows, transaction processes, or banking operations.
• Familiarity with KYC / AML / compliance processes would be an advantage.
• Good analytical and organizational skills.
• Ability to work independently and manage several client requests and priorities simultaneously.
• Strong attention to detail.
• Fluent English language.

Required Soft Skills

• Strong communicator, able to express ideas clearly both verbally and in writing.
• Client-oriented and relationship-focused.
• Proactive and well organized.
• Efficient team player.
• Problem-solver.
• Able to coordinate effectively across different teams.
• Commercially aware and interested in developing client relationships.

Remuneration Package

• Competitive base salary.
• Office-based position in a comfortable office in Limassol with all necessary equipment.
• Opportunity to work within a fast-growing international fintech environment.
• Professional development and career growth opportunities.
• Paid lunches.

Company Overview Advanced Payment Solutions (APS) is a next-generation payment service provider, driving fintech innovation across global markets. Backed by multiple financial licenses and extensive international coverage, APS delivers secure, fast, and scalable payment processing and OTC solutions. Trusted by global players, APS partners with tier-1 digital currency exchanges, liquidity providers and well-recognized traditional banks to bridge the gap between digital assets and traditional finance, enabling seamless cross-border financial operations.