Relationship Manager

PayBright — Where “Yes” Is Always the Starting Point

At PayBright, we live by a simple motto: “The answer is yes! Now, what was the question?”
We’re looking for a Relationship Manager who lives and works by that same philosophy — someone who’s passionate about helping our agents succeed, thrives under pressure, and isn’t afraid to roll up their sleeves to deliver excellence.

Why PayBright?

PayBright is a payment solutions provider built by agents, for agents. We believe in lifetime residuals, industry-best support, and equipping our partners with every tool they need to win. Our culture is built on hard work, accountability, and a relentless focus on saying “yes” to our agents and merchants.

If you’re ready to work in a place where excuses don’t fly, results matter, and the answer is always “yes,” we want to hear from you.

Apply today and help us keep building the best agent support team in the payments industry.

About the Role

Our Relationship Managers are the heartbeat of PayBright’s agent success program. You’ll manage and support a portfolio of ~50 agents/ISOs and help drive 100+ new merchant accounts (MIDs) per month from your team. Your mission? Remove roadblocks, deliver fast solutions, and ensure our partners feel supported at every step.

This is a high-energy, results-driven position for someone who can build strong relationships, communicate with confidence, and lead with a “solutions-first” mindset.

Key Responsibilities:

• Serve as the primary point of contact for your assigned agents and ISOs
• Actively coach, mentor, and motivate agents to hit production targets
• Deliver quick, accurate answers to partner questions — no excuses, just solutions
• Monitor agent performance and provide actionable strategies for growth
• Facilitate access to PayBright’s full suite of solutions:
• Payment processing
• Credit/debit card acceptance
• Gift cards and loyalty programs
• POS systems
• Merchant financing
• And more
• Collaborate with internal teams to resolve escalations and ensure smooth operations
• Track and report on performance metrics for your agent portfolio

Preferred Location & Travel:

· Preferred: In-office at PayBright HQ in Raleigh, NC (4-day in-office, 1-day from-home hybrid work schedule.)

·· Occasional travel for team meetings, events, and agent visits

What We’re Looking For

• Minimum 5 years in merchant services in a recruiter, sales, prior RM, client services, or partner support role
• Proven ability to manage high-producing teams or portfolios
• Excellent communication and relationship-building skills
• A problem-solver who thrives in a fast-paced, high-growth environment
• Self-starter with a strong work ethic and zero tolerance for excuses
• Passion for delivering excellence and exceeding expectations

Compensation:

Base Salary: $65,000 base salary + performance bonus

• Experience is considered in salary placement
• Opportunities for professional growth in a rapidly expanding company

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid sick time
• Paid holidays
• 401(k) retirement plan with company match

Schedule & Location

Full-time (40 hours per week)

• Monday–Friday, with occasional weekend hours as needed
• The ideal candidate will work in our Raleigh, NC office four days per week
• Fully remote candidates will be considered in the following states:
• Arizona
• Florida
• Georgia
• Indiana
• Kentucky
• North Carolina (if outside of the Raleigh metro)
• Pennsylvania
• Texas
• Virginia

Preferred Location & Travel:

· Preferred: In-office at PayBright HQ in Raleigh, NC (4-day in-office, 1-day from-home hybrid work schedule.)

· Occasional travel for team meetings, events, and agent visits

Supplementary Information:

This description is based on management’s assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not purport to be an exhaustive list of all the elements of the job. Management reserves the right to modify the description at any time or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs.

Company Culture:

At PayBright, we pride ourselves on honesty, tenacity, and reliability—values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way—delivering exceptional service and maintaining excellence across the board.

Equal Opportunity Statement:

PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Relationship Manager

PayBright — Where “Yes” Is Always the Starting Point

At PayBright, we live by a simple motto: “The answer is yes! Now, what was the question?”
We’re looking for a Relationship Manager who lives and works by that same philosophy — someone who’s passionate about helping our agents succeed, thrives under pressure, and isn’t afraid to roll up their sleeves to deliver excellence.

About the Role

Our Relationship Managers are the heartbeat of PayBright’s agent success program. You’ll manage and support a portfolio of ~50 agents/ISOs and help drive 100+ new merchant accounts (MIDs) per month from your team. Your mission? Remove roadblocks, deliver fast solutions, and ensure our partners feel supported at every step.

This is a high-energy, results-driven position for someone who can build strong relationships, communicate with confidence, and lead with a “solutions-first” mindset.

Key Responsibilities:

• Serve as the primary point of contact for your assigned agents and ISOs
• Actively coach, mentor, and motivate agents to hit production targets
• Deliver quick, accurate answers to partner questions — no excuses, just solutions
• Monitor agent performance and provide actionable strategies for growth
• Facilitate access to PayBright’s full suite of solutions:
• Payment processing
• Credit/debit card acceptance
• Gift cards and loyalty programs
• POS systems
• Merchant financing
• And more
• Collaborate with internal teams to resolve escalations and ensure smooth operations
• Track and report on performance metrics for your agent portfolio

Preferred Location & Travel:

· Preferred: In-office at PayBright HQ in Raleigh, NC (4-day in-office, 1-day from-home hybrid work schedule.)

· Considered Remote: NC, VA, PA, FL, GA, TX, AZ, KY, IN, ID

· Occasional travel for team meetings, events, and agent visits

What We’re Looking For

• Minimum 3 years in merchant services in a recruiter, sales, prior RM, client services, or partner support role
• Proven ability to manage high-producing teams or portfolios
• Excellent communication and relationship-building skills
• A problem-solver who thrives in a fast-paced, high-growth environment
• Self-starter with a strong work ethic and zero tolerance for excuses
• Passion for delivering excellence and exceeding expectations

Compensation:

Base Salary: $60,000 base salary + bonus, with room to grow

• Experience is considered in salary placement
• Opportunities for professional growth in a rapidly expanding company

Benefits:

· Medical, dental, and vision insurance

· Paid holidays

· Flexible PTO — we believe in work/life balance

Schedule:

· Monday–Friday,

· This is a full-time role

Company Culture:

At PayBright, we pride ourselves on honesty, tenacity, and reliability—values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way—delivering exceptional service and maintaining excellence across the board.

Why PayBright?

PayBright is a payment solutions provider built by agents, for agents. We believe in lifetime residuals, industry-best support, and equipping our partners with every tool they need to win. Our culture is built on hard work, accountability, and a relentless focus on saying “yes” to our agents and merchants.

If you’re ready to work in a place where excuses don’t fly, results matter, and the answer is always “yes,” we want to hear from you.

Apply today and help us keep building the best agent support team in the payments industry.

Supplementary Information:

This description is based on management’s assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not purport to be an exhaustive list of all the elements of the job. Management reserves the right to modify the description at any time or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs.

Equal Opportunity Statement:

PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Relationship management: 3 years (Required)
• merchant service: 5 years (Required)

Ability to Relocate:

• Raleigh, NC 27612: Relocate before starting work (Preferred)

Work Location: In person