Relationship Manager: Forex

Primary Purpose

The role is responsible for retaining and growing a portfolio of high-value foreign exchange clients by delivering specialist foreign exchange solutions, exceptional client service, and strategic financial guidance. The role focuses on driving non-interest revenue growth through the acquisition of new-to-bank forex customers, deepening existing client relationships, and identifying opportunities to cross-sell the Bank's products and services aligned to clients' business and banking needs.

Minimum Requirements

Qualifications

• National Diploma – Finance/Certificate in Banking
• RE5

Experience

• 3 - 5 years previous experience in same or similar role within the financial services industry.

Competencies

• Ability to develop and execute sales strategies to achieve revenue, retain clients and portfolio growth targets
• In-depth understanding of foreign exchange products, international payments, foreign currency accounts, FX market, Treasury and cross-border banking solutions
• Building, managing, and retaining high-value client relationships
• Understanding of financial statements, compliance, cash flow, business operations, and industry dynamics
• New client acquisition, pipeline management, and opportunity identification.
• Knowledge of Exchange Control Regulations, SARB requirements, FICA, AML, sanctions screening, and applicable banking legislation.
• Ability to analyse portfolio performance, revenue trends, client activity, and sales performance
• Ability to assess client requirements and structure suitable forex solutions
• Ability to identify, mitigate, and escalate risks appropriately
• Ability to identify, mitigate, and escalate risks appropriately
• Understanding of credit principles and risk considerations
• Ability to leverage technology to improve client experience and operational efficiency
• Negotiation and deal structuring skills
• Leadership, coaching and mentoring capability

Key Responsibilities

• Achieve NIR targets
• Grow wallet share and FX turnover and revenue
• Drive cross-sell opportunities to grow portfolio revenue
• Acquire new to bank foreign exchange clients and other revenue streams
• Retain and grow customer portfolio
• Collaborate effectively with internal and external stakeholders
• Network externally to identify new business opportunities and secure lead flow
• Ensure the receipt and capturing of customer information accurately during the account origination process
• Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc.
• Ensure accurate capturing, updates and amendments of customer information
• Perform KYC verification throughout customer lifecycle
• Assist with SARB related matters and manage applications
• Follow up with all parties to ensure that queries are resolved
• Maintain CRM updates
• Prepare required reports
• Track and report on pipeline performance and portfolio growth

This position is advertised in line with our commitment to Employment Equity.