Relationship Manager (From EdTech)

Relationship Manager
Industry: EdTech
Location: Hyderabad (Onsite)
Salary: Up to 6 LPA + Incentives
Experience: 1-5 Years

Job Overview

We are seeking a proactive and empathetic Relationship Manager to join our dynamic team in the EdTech industry. In this role, you will be the primary liaison between parents and our organization, ensuring a seamless and engaging experience throughout the student journey. You will be responsible for retention, renewals, and upselling/cross-selling our educational services to international customers.

Key Responsibilities

• Act as the primary point of contact for parents, addressing their inquiries and concerns effectively.
• Manage retention sales processes to ensure customer satisfaction and loyalty.
• Oversee renewals and upselling/cross-selling initiatives to maximize revenue opportunities.
• Develop and maintain strong relationships with clients, providing exceptional customer service.
• Collaborate with internal teams to enhance the customer experience and streamline processes.
• Analyze customer feedback and implement strategies for improvement.
• Monitor market trends and competitor activities to identify opportunities for growth.

Qualifications

• 2-4 years of experience in a client-facing or relationship management role, preferably within the EdTech, education, or customer experience sectors.
• Strong communication and interpersonal skills with the ability to engage and build rapport with diverse clients.
• Proven track record of achieving sales targets and driving customer retention.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• A solutions-oriented mindset with a focus on delivering exceptional customer service.

Why Join Us

• Opportunity to work in a rapidly growing industry with a focus on innovation and education.
• Competitive salary with performance-based incentives.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.