Relationship manager FW

Job Description: Regional Manager Field Work

Position: Regional Manager – Field Work (RM-FW)
Department: Field Operations / Sales
Location: Regional / Field Based
Reports To: Zonal Head / Business Head

Job Purpose

The Regional Manager – Field Work will be responsible for managing field operations across the assigned region, driving business performance, developing the field team, and ensuring achievement of organizational targets. The role requires strong leadership, field execution, relationship management, and performance-monitoring skills.

Key Responsibilities

• Manage and oversee field operations across the assigned territory/region.
• Develop and execute regional plans to achieve business and operational targets.
• Lead, guide, and motivate Area Managers, Field Officers, and other field personnel.
• Set clear targets and monitor individual and team performance.
• Conduct regular field visits to ensure effective execution of business plans.
• Build and maintain strong relationships with customers, channel partners, dealers, institutions, and other stakeholders.
• Identify new business opportunities and expand market presence within the region.
• Monitor competitor activities, market trends, pricing, and customer feedback.
• Ensure timely reporting of field activities, sales performance, and operational issues.
• Review MIS and performance dashboards and take corrective actions where required.
• Coordinate with internal teams such as Sales, Operations, Finance, HR, and Supply Chain.
• Ensure adherence to company policies, processes, compliance requirements, and reporting standards.
• Handle escalations and resolve field-level operational and customer issues.
• Conduct regular review meetings with the field team and communicate priorities effectively.
• Train and develop team members to improve productivity and field effectiveness.
• Manage regional budgets and ensure optimum utilization of resources.
• Travel extensively within the assigned region as required.

Key Performance Indicators (KPIs)

• Achievement of regional business/sales targets.
• Team productivity and target achievement.
• New customer/channel acquisition.
• Customer retention and relationship quality.
• Field-visit effectiveness and coverage.
• Revenue growth and market expansion.
• Timeliness and accuracy of MIS/reporting.
• Team attrition and employee development.
• Compliance with company processes and policies.

Required Qualifications

• Graduate degree in any discipline; MBA/PGDM in Sales, Marketing, or Business Management preferred.
• 5–10 years of relevant field-sales/field-operations experience, with at least 2–4 years in a managerial/team-leadership role.
• Experience managing geographically distributed field teams is preferred.
• Willingness to travel extensively within the assigned region.

Required Skills

• Strong leadership and people-management skills.
• Excellent communication and interpersonal skills.
• Strong sales/business-development orientation.
• Good analytical and problem-solving abilities.
• Ability to manage targets and performance-driven teams.
• Strong negotiation and stakeholder-management skills.
• Good knowledge of MS Excel, PowerPoint, and CRM/MIS systems.
• Ability to work independently and take ownership of regional performance.
• High energy, discipline, and willingness to work extensively in the field.

Competencies

• Leadership & Team Management
• Business Acumen
• Target Orientation
• Strategic & Analytical Thinking
• Customer Relationship Management
• Problem Solving
• Communication & Negotiation
• Execution Excellence
• Accountability & Ownership