Relationship Manager – Japanese Desk

Responsible for managing and expanding relationships with Japanese-speaking clients within the bank’s portfolio. The role focuses on business acquisition, portfolio growth, and delivering tailored financial solutions, while ensuring excellent service delivery and alignment with overall business strategy.

Key Responsibilities

Strategy & Planning

• Identify and develop business opportunities within the Japanese-speaking customer segment
• Build market insights related to Japanese business communities, industry trends, and cross-border opportunities (Japan–Indonesia corridor)
• Develop relationship strategies to expand portfolio and increase wallet share

Business Development & Portfolio Management

• Manage and grow a portfolio of Japanese-speaking clients by providing comprehensive banking solutions
• Acquire new-to-bank customers and achieve sales targets across relevant products
• Conduct regular client engagement to understand business needs and deliver tailored financial solutions
• Monitor portfolio performance, including profitability, asset quality, and utilization
• Ensure proper onboarding, documentation, and maintenance of client accounts

Client Relationship & Service Management

• Act as the main point of contact for Japanese-speaking clients, ensuring high standards of service delivery
• Build strong and long-term relationships through proactive engagement and advisory
• Handle client inquiries, issues, and escalations in a timely and professional manner

Stakeholder Management & Reporting

• Collaborate with internal stakeholders to deliver integrated and effective solutions
• Prepare and present business proposals, credit applications, and relationship reviews
• Provide regular updates on pipeline, portfolio performance, and business opportunities

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Requirements:

• Bachelor’s degree in Business, Finance, Economics, or a related fie
• Minimum 3–5 years of experience in Relationship Management or client-facing role in banking/financial services
• Fluent in Japanese (both spoken and written) is a must (preferably JLPT N2/N1 or equivalent)
• Strong communication and interpersonal skills, with the ability to build relationships with Japanese clients and stakeholders
• Good understanding of banking products and financial solutions
• Strong sales orientation and ability to achieve business targets
• Good analytical skills in assessing client needs and portfolio performance
• High level of integrity and adherence to compliance standards