Relationship Manager - Private Banking

Category

Relationship Management

Job level

Mid - Level Managerial

Industry

Any

Experience

5 -8 Years

Location

Across India

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

As a Relationship Manager in Private Banking Group, you would act as a core anchor in taking our banking solutions and services to our valuable customers comprising of High Net worth Individuals, Family Offices and Institutions. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs that comprises of various asset classes and investment propositions. The core philosophy to hold is being “Fair to the Customer and Fair to the Bank”. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best in class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like investment solutions covering equities, commodities, Mutual Funds, Insurance product amongst others. As a Relationship Manager, the focus is on ensuring the needs of the customers are covered through the customer-360 degree approach without any particular allegiance to product or domain.

Key Responsibilities

Customer Service

Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.

Business Development

Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers.

Champion 360-degree banking

Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.

Enhance the portfolio quality

Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer.

Customised solutions

As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch.

Behold our values

Offer products that are fair to our customers and fair to the bank.

Qualifications & Skills

Educational Qualification

MBA/PGDM with 2 years of experience/Graduates with 6 years in the area of relationship management, Business development or allied roles.

Synergize with Team

Willingness to work with various teams for on-ground support and deliver enablers as required.

Improvise

Develop and implement overarching sales and customer relationship strategy, sales processes and structure.

Market Sensing

Monitor and evaluate industry trends, customer drivers and potential partnerships

Communication

Good oral and written communication skills.

Few Success Factors

Analytical Mindset

Openness to collaborate

Customer-centric approach

Orientation to business understanding

Understanding of financial statements

About the Business group

ICICI Bank’s Private Banking Group (PBG) offers comprehensive investment solutions and services to high net worth individuals and Family offices across India and international geographies. We emphasize on our high quality investment management services along with leading banking and allied group capabilities.

Fulfilling the investment needs and aspirations of our clients is our constant endeavour. After extensive in-house research, the group’s handpicked product offerings help our customers achieve their goals. With the team of experts, group reviews various assets classes along with market and economic conditions to produce incisive insights. These house views, along with rigorous due diligence, help our team of Relationship Managers to suggest a range of products across asset classes. As the financial goals are unique, group creates a tailor-made investment strategy according to the needs of the customers. This is done based on a thorough understanding of financial needs and keeping customers’ investment attitude in mind. The group also offers advisory on Trust Services and Succession Planning. Family Office proposition aims to strengthen the governance structure in family owned businesses.

Thus, emphasis is on a holistic approach towards financial and business goals. The strategic collaboration with global product providers enables us to construct unique solutions. It allows us to complement our core competencies with world class, third party capabilities to deliver solutions to customer's specific needs.