Relationship Manager-SCF

• POSITION DESCRIPTION

JOB TITLE : Relationship Manager-SCF

GRADE : SM

DEPARTMENT : MSME

LOCATION : Region

SUB-DEPARTMENT : Supply Chain Finance and Digital Lending

TYPE OF POSITION : Full-time

REPORTS TO : Regional Business Manager - Supply Chain Finance

REPORTING INTO

NA

• ROLE PURPOSE & OBJECTIVE
• Focused customer acquisition of Supply Chain Finance – Dealer Finance, Vendor Finance, PID/SID customers for Facility.
• Self-Sourcing of potential customers as per policy,
• Focus on building relationship with Anchor team to get leads and conversion.
• Work with channel partners like DSA, DMA, LSP, BC or BF to grow business volumes across products.
• Coordinate with team for disbursement and work effectively for achieving assigned business targets.
• Take full ownership of portfolio and ensure timely interest servicing, repayment of tranches, renewal etc.
• Focus on customer service, invoice processing, collection of overdue amounts.
• SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Monthly Business volume as per the business target. Productivity of around 2.5 – 3 Cr Monthly Fresh Limit set-up
• Timely Interest serving, repayments of tranches, discounting of transactions & renewal to prevent Delinquency.
• Handle minimum AUM of around 40 Cr to 50 Cr
• Coordination with Credit Manager for case approval and CAD and Operations for case disbursement.
• Maintains Daily sales report and sharing with supervisor.
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE

 Business/ Financials

• Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual / monthly targets established for branches under his/her responsibility.
• Implement, supervise and control effectiveness of commercial strategy to reach the productivity and growth targets established.

 Customer (Both Internal & External)

• Ensure customers are educated about all products / services offered by Ujjivan.
• Ensure lower customer attrition by providing different products as per customer requirement.
• Focus on lower TAT as per laid down standards.
• Focus on customer service and to foster up sale & cross sell opportunities

 Internal Process

• Monitor portfolio health.
• Ensure, supervise the correct implementation of the credit procedures including all the respective tools
• Discuss strategies and changes in terms of products, capacity building, procedures etc.

 Innovation & Learning

• Ensure adherence to training man-days/ mandatory training programs for self
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self.
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications  Person must have 4 to 9 Years of experience in sales of financial products, mainly Working Capital, Trade Finance or SCF.

Experience (Years and Core Experience Type)

 4 to 9 years in sales of SCF or working capital products. Mixed experience of Sales + Credit is acceptable but should be predominantly in sales.

Certifications

 NA

Functional Skills

 Ability to drive sales performance. Will be required to manage customers of SCF loan at Branch level.

 Ability to engage with dealers, colleagues of Anchor.

 Plan & execute Marketing and Sales promotion for MSME loans

About  Awareness about different Liabilities, Insurance and loan products.

 Ability to speak and read regional language(s)- is desirable. Ability to communicate in English.

Behavioral Skills

 Product Knowledge

 Training Skills

 Willingness to travel & relocation as per business requirements and career opportunities

 Managing customer relations

 Performance oriented

Competencies

 Computer Skills

 Competent to handle MIS systems and Lending Software

• KEY INTERACTIONS

INTERNAL

EXTERNAL

 Product & marketing team

 Branch Teams

 Regional operations

 Credit

 Audit

 Vigilance & FCU Team

 Vendors

 LSP Partners

 DSAs

• Assets Requirement Details

Desktop with

i5 configuration

Laptop with

i5 configuration

Laptop with

i7 configuration

MS office

Email EP2 + ATP + Mvision

Email Kiosk + ATP + Mvision + Archival

Email on phone

VPN

MS Team

Mobile

Bio Metric + MDM

No

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

No

No

• Application Access Requirement Details

S.N.

Application Name

Access Required

(Yes/No)

Type of Access/ Role

(Read/Write/ Maker/Checker/Authoriser)

Remarks

(If Any)

1

Finvoice

Yes

Write

2

Finacle

Yes

Read

3

4

5

PREPARED BY – Ayush Saxena (UJJ32975)

DATE: 22-01-2026

REVIEWED BY – Arpit Kaien(UJJ55907)

DATE: 24.01.2026

LAST UPDATED BY: TM Team

DATE: 12-02-2026

This is Internal document.