Relationship Manager SME

Roles and Responsibilities :

• Manage a portfolio of SME clients, providing exceptional customer service and ensuring timely resolution of queries.
• Identify new business opportunities through proactive outreach and upselling/cross-selling working capital solutions to existing customers.
• Collaborate with internal teams to resolve complex issues related to trade finance operations, including letter of credit processing and documentary credits.
• Develop strong relationships with key decision-makers at client companies, understanding their needs and preferences to deliver tailored solutions.

Job Requirements :

• 0-6 years' experience in banking or financial services industry, preferably in an SME sales role.
• Strong knowledge of trade finance products such as letters of credit, documentary credits, and other forms of working capital financing.
• Excellent communication skills for building rapport with high-net-worth individuals (HNIs) and small medium enterprises (SMEs).
• Ability to work independently with minimal supervision while meeting targets set by the organization.