Relationship Officer

Role overview

The Relationship Officer is the main point of contact for Veloria's buyers, investors and landlords, turning first enquiries into long-term relationships that produce repeat purchases, resales, leasing mandates and referrals. Freshers and experienced candidates are both welcome to apply.

Detail

Job title

Relationship Officer

Department

Sales & Portfolio Management

Reports to

Real Estate Portfolio Manager

Location

Dubai, UAE

Employment type

Full-time

About Veloria

Veloria Premium Real Estate L.L.C. is a Dubai-licensed brokerage helping local and international clients buy, sell, lease and invest in property across the UAE. We work across ready homes and off-plan launches from leading developers, and we measure success by how many clients come back to us for their next move.

Key responsibilities

The role splits roughly into managing an assigned client book, closing transactions for those clients, and staying compliant and well-informed while doing it.

Client relationships

• Act as the single point of contact for an assigned book of buyers, investors, landlords and tenants, from first enquiry through handover and beyond.
• Qualify new leads quickly by budget, timeline, purpose (end use or investment) and financing.
• Build and maintain client profiles covering goals, preferences and portfolio holdings.
• Hold regular portfolio reviews with investor clients and recommend resale, leasing, refinancing or upgrade options.
• Grow repeat and referral business through after-sales follow-up, launch invitations and client events.

Sales and transactions

• Match clients to suitable ready and off-plan properties and arrange viewings, site visits and developer presentations.
• Explain payment plans, rental-yield estimates, service charges and total cost of ownership in plain terms.
• Negotiate offers and coordinate each deal through MoU (Form F), deposit, NOC and transfer, or Oqood registration for off-plan purchases.
• Work with developers, mortgage advisers, conveyancers and the leasing team so each transaction closes on time.
• Support project launches and roadshows, including client invitations and post-event follow-up.

Market knowledge and compliance

• Keep up to date on Dubai communities, new launches, price trends, rental yields and DLD transaction data.
• Guide clients on related processes such as Golden Visa eligibility through property, mortgage pre-approval and Ejari registration, referring to specialists where needed.
• Complete KYC and anti-money-laundering checks on every client and transaction, and escalate anything unusual to the compliance officer.
• Follow RERA brokerage and advertising rules, including valid permits on every listing and campaign.

Reporting

• Log every call, meeting, viewing and deal stage in the CRM on the same day.
• Report weekly to the Portfolio Manager on pipeline, conversions, client feedback and market insights.

Requirements

Fresh graduates and experienced candidates are both welcome; freshers receive full onboarding and support to get their RERA broker card.

• Bachelor's degree in business, finance, marketing or a related field.
• Freshers welcome; 1–4 years in Dubai real estate sales or leasing, relationship management, private banking or wealth management is an advantage.
• RERA broker card preferred; freshers will be supported to obtain one during probation.
• For experienced candidates, a track record of closed transactions or a managed client portfolio you can talk through.
• Fluent spoken and written English; Arabic, Hindi, Urdu, Russian, Mandarin or other languages are a strong advantage.
• Valid UAE driving licence; own car preferred.

Skills and competencies

The strongest candidates combine consultative selling with the follow-through that keeps clients for years.

• Relationship building: earns trust quickly and keeps in touch without being pushy.
• Consultative selling and negotiation: listens first, then recommends and negotiates in the client's interest.
• Financial fluency: comfortable with payment plans, yields, mortgage basics and resale pricing.
• CRM discipline: keeps records complete and current in tools such as Salesforce, Zoho or portal lead managers.
• Communication: clear and professional on calls, email and WhatsApp, including with high-net-worth clients.
• Discretion: handles client data and financial details confidentially.
• Self-management: organised, follows up without being reminded and manages a full diary of viewings.

How success is measured

Performance is reviewed monthly against targets agreed with the Portfolio Manager.

KPI

What it measures

Lead response time

Time from new enquiry to first meaningful contact

Lead-to-viewing conversion

Share of qualified leads that book a viewing or site visit

Viewing-to-deal conversion

Share of viewings that result in a signed MoU or booking

Sales and leasing volume (AED)

Total transaction value and commission generated

Repeat and referral business

Share of deals from existing clients or their referrals

Client satisfaction

Post-transaction feedback and retention of the assigned book

CRM accuracy

Completeness and timeliness of client and deal records

What we offer

The package combines a basic salary with commission on closed deals; the salary range is still to be confirmed.

• Basic salary plus a competitive commission structure.
• UAE employment visa and medical insurance.
• Leads from Veloria's marketing campaigns and developer launches.
• Structured onboarding for freshers, RERA certification support and ongoing market training.
• A clear growth path to Senior Relationship Officer and Portfolio Manager.

How to apply

Send your CV and a short note on why you want to build a career in Dubai real estate by email or WhatsApp, with "Relationship Officer – Mohammad Ashar Siddiqui as the subject or first line.

• Email: [email protected]
• WhatsApp: +971 56 798 5462

Pay: From AED1,900.00 per month

Work Location: In person