Relationship Officer

Job Title: Relationship Officer
Location: Nigeria
Employment Type: Full-Time
Department: Marketing / Business Development

Job Summary

We are seeking a target-driven and customer-focused Relationship Officer to drive customer acquisition, deposit mobilisation, revenue growth, and relationship management. The successful candidate will be responsible for developing new business opportunities, promoting the bank’s products and services, and maintaining strong relationships with existing and prospective customers.

Key Responsibilities

• Identify and acquire new customers, including individuals, SMEs, and corporate clients.
• Mobilise deposits and grow the bank’s customer base in line with assigned targets.
• Market banking products and services, including savings and current accounts, loans, cards, and digital banking solutions.
• Build and maintain strong relationships with existing customers to improve retention and customer satisfaction.
• Identify cross-selling and upselling opportunities to increase revenue.
• Conduct customer visits, market research, and prospecting activities to generate new business.
• Assess customer needs and recommend appropriate banking products and services.
• Follow up on customer enquiries, complaints, and transactions to ensure timely resolution.
• Ensure compliance with the bank’s policies, Know Your Customer (KYC) requirements, anti-money laundering regulations, and other applicable banking guidelines.
• Prepare periodic reports on sales performance, customer acquisition, deposit mobilisation, and business development activities.
• Monitor market trends and competitor activities to identify new business opportunities.

Requirements

• Bachelor’s degree or HND in Business Administration, Banking and Finance, Accounting, Marketing, Economics, or a related discipline.
• Previous experience in banking, sales, business development, customer relationship management, or financial services is an advantage.
• Strong customer acquisition, sales, negotiation, and relationship management skills.
• Ability to meet and exceed sales, deposit mobilisation, and revenue targets.
• Good communication, presentation, and interpersonal skills.
• Strong prospecting, networking, and customer retention abilities.
• Basic understanding of banking products, financial services, and regulatory compliance.
• Proficiency in Microsoft Office and familiarity with digital banking platforms.
• High level of integrity, professionalism, and customer service orientation.

Key Performance Indicators (KPIs)

• New customer acquisition and account activation.
• Deposit mobilisation and portfolio growth.
• Achievement of assigned sales and revenue targets.
• Loan and other banking product referrals, where applicable.
• Customer retention and satisfaction.
• Cross-selling and upselling performance.
• Compliance with banking policies and regulatory requirements.

Work Location: In person