Relationship Officer

Company Description InPrime Finserv is a Priority Sector Lending (PSL) institution dedicated to propelling the financial upliftment of India’s emerging middle class. The company focuses on the “Prime” segment of the informal economy, serving millions of households with significant annual credit needs and strong financial track records. Through a hybrid model, InPrime blends traditional lending practices with data-driven, digital, and innovative approaches to offer customized financial products. Its processes combine detailed field assessments with analysis of customers’ digital footprints to ensure accurate evaluation and seamless onboarding. InPrime Finserv is a brand owned by STK Credit Private Limited, an NBFC headquartered in Bangalore, with a strong emphasis on customer connection, engagement, and risk management.

Role Description The Relationship Officer role is a full-time, on-site position based in Bijnor. The individual in this role will build and maintain strong relationships with customers in the emerging middle-class segment, understanding their financial needs and offering suitable lending solutions. Day-to-day responsibilities include customer acquisition, conducting field visits, collecting and verifying documentation, and supporting credit assessments in collaboration with internal teams. The Relationship Officer will manage customer queries, ensure timely loan processing, monitor repayment behavior, and promote available repayment channels and financial literacy initiatives. The role also involves maintaining accurate records, adhering to risk and compliance guidelines, and contributing to business growth targets.

Qualifications

• Candidates should possess strong Business Relationship Management skills to develop, nurture, and retain customer relationships.
• Candidates should possess foundational Finance knowledge, including basic lending concepts, credit evaluation, and understanding of NBFC operations.
• Candidates should possess clear and confident Communication skills for interacting with customers and internal stakeholders.
• Candidates should possess effective Customer Service skills to handle queries, resolve concerns, and ensure a positive customer experience.
• Candidates should possess Sales skills to identify opportunities, cross-sell relevant products, and achieve assigned business targets.
• Additional beneficial qualifications include familiarity with digital tools and mobile applications, comfort with field-based work, and local market knowledge.
• A graduate degree in any discipline (Commerce, Business, or Finance preferred) and prior experience in lending, banking, or NBFCs is an advantage.