Relationship Officer / Manager (Batam)

Key responsibilities

1. Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio
2. Conduct comprehensive needs analysis for clients to identify suitable banking and financial products and services
3. Present and promote a wide range of retail banking products, including deposits, loans, investment products and insurance services
4. Achieve or exceed sales targets and performance objectives set by management for client acquisition and product uptake
5. Prepare and present financial proposals and solutions tailored to individual client requirements
6. Process banking transactions accurately and efficiently whilst ensuring compliance with all regulatory requirements
7. Provide exceptional customer service and support to resolve client queries and concerns promptly
8. Participate in branch marketing initiatives and promotional activities to attract new clients
9. Maintain detailed and accurate records of all client interactions and transactions in our systems
10. Collaborate with colleagues across the branch to deliver seamless service and identify cross-selling opportunities

What we're looking for

1. Proven experience working in retail banking, sales or customer relationship management, preferably within a banking or financial services environment
2. Strong sales ability with a demonstrated track record of achieving or exceeding targets and building client portfolios
3. Excellent interpersonal and communication skills with the ability to build rapport and trust with diverse clientele
4. Solid knowledge of retail banking products and services, including deposits, loans and investment products
5. Proficiency in using banking systems and Microsoft Office applications
6. Strong organisational and time management skills with the ability to manage multiple priorities effectively
7. Integrity and professionalism with a commitment to upholding banking regulations and compliance standards
8. Customer-focused mindset with a genuine desire to provide high-quality service and support
9. Ability to work effectively in a team environment and collaborate with colleagues at all levels
10. Local knowledge of the Kendari market and established networks in the region would be advantageous
11. Tertiary qualification in business, finance or related discipline is preferred