Release and Deployment Manager

Key Skills: Build & Release, Service Operations/Service Management, Change Management, Release Management, Configuration Management

Roles & Responsibilities:

• Coordinate end-to-end release and deployment activity across application and service value chains in line with established service transition governance.
• Integrate release, deployment, change and configuration processes with wider IT service management governance and operating procedures.
• Lead operational readiness reviews, go/no-go meetings and service transition forums with project teams, suppliers and operational stakeholders.
• Define, maintain and monitor service acceptance and operational readiness criteria for new and changed services.
• Identify release risks, issues and dependencies, ensuring ownership, mitigation and resolution are established before production introduction.
• Provide accurate release, deployment and service transition reporting for management review and drive continual improvement of processes and controls.

Skills Required:

• 10 - 15 years of experience in release management, service operations, IT service management or related technology operations environments.
• Strong experience in build and release, software release management and controlled deployment processes.
• Proven capability in change management, release management and configuration management within enterprise IT environments.
• Strong service operations and service management experience, including service transition and operational readiness.
• Experience managing complex release environments, service acceptance, governance forums, risks and operational handover.

Good to Have:

• Stakeholder management experience across project teams, technology functions, suppliers and business stakeholders.

Education:

• ITIL Foundation certification is preferred; ITIL Service Transition knowledge or certification is advantageous.