IDEMIA

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
The Reliability Engineering Technician provides hands-on technical support for manufacturing operations, helping ensure production equipment, systems, and job configurations operate reliably and efficiently. This role works closely with Engineering, Maintenance, IT, and Production to troubleshoot hardware, software, image, and machine setup issues; create and maintain equipment job configurations; and support testing activities associated with customer onboarding and production changes. The technician will also maintain and validate vision systems, support graphic image modifications, complete technical support requests within established service levels, and contribute to engineering testing and continuous process improvement initiatives.
Key Missions
<ul>
<li>Provides technical support and Troubleshoots Production issues related to setups, images, software and hardware by working closely with Maintenance, IT and Production</li>
<li>Creates, manages and maintains machine job setups (MX, Xerox/Canon, C8000 and more to come)</li>
<li>Loads, maintains and validates vision tables</li>
<li>Completes test requests for customer onboarding and internal/customer changes, including SIT, UAT and go live activities on all equipments</li>
<li>Creates or modifies graphic images as per customer request</li>
<li>Completes UG tickets within defined SLA</li>
<li>Supports engineering testing and process improvements</li>
</ul>
Profile &amp; Other Information
<ul>
<li>High school diploma or GED required.</li>
<li>Typically requires 0–2 years of relevant experience.</li>
<li>Proficiency with Microsoft Excel, PowerPoint and Visio.</li>
<li>Understanding of graphic image formats and editing tools such as Photoshop, Paint, Illustrator or GIMP.</li>
<li>Strong problem-solving and communication skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to learn new technologies used in a Service Center.</li>
</ul>
Pay: $22.50 per hour
Expected hours: 40.0 per week
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Work Location: In person

Reliability Engineering Technician I - UG Specialist

Reliability Engineering Technician I - UG Specialist

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