Relief Control Room Operator

About Us At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Apply now to join Team Anchor and take the next step in your career.

Job Description Job Role: Relief Control Room Operator

Working Hours: Zero hours

Pay Rate: £13.70 per hour (for control room shifts) Location: Brunel Shopping Centre, 29A Canal Walk, Swindon, SN1 1LF Reporting to: Operations Manager

Overview An exciting opportunity has arisen at Anchor Group Services for an experienced Relief Control Room Operator to join our established security team based at Brunel Shopping Centre in Swindon.

You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.

As a Relief Control Room Operator, you will be required to support the site security team by being flexible and reliable to cover Control Room shifts as required, which may include a variety of hours and shift patterns.

The successful candidate must hold a valid SIA CCTV licence as a minimum.

Duties Include

• Monitoring CCTV footage to identify suspicious activity, security concerns or potential incidents and taking appropriate action
• Coordinating and communicating with Security Officers on site to support the effective response to incidents
• Maintaining accurate Control Room logs and ensuring all relevant incidents and activities are recorded appropriately
• Monitoring site systems and promptly reporting or escalating any faults, concerns or irregularities
• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Operating and monitoring site CCTV equipment
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

Requirements

• Essential: Full 5-year employment checkable history
• Essential: Valid SIA CCTV licence
• Desirable: Valid frontline SIA Door Supervisor or Security Guarding licence
• Previous experience working within a security control room or CCTV environment
• Customer service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

What’s Next? If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: CCTV Operator, Control Room Operator, Security Control Room Operator, CCTV Controller, Security Controller, Control Room Controller, Security CCTV Operator, Surveillance Operator, Security Operations Controller, CCTV Security Officer, Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer

Within commuting distance of: Swindon, Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.

check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#D19947;border-color:#D19947;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">