Relief Intake Worker

Relief Intake Worker Springfield, MA, US Requisition ID: 2040 Salary

Range: $20.00 To $20.00 Hourly Reports to: Hotline Direct Care

Supervisor Schedule: Per Diem (Minimum of 3 shifts per month) FLSA

Sttatus: Non-Exempt The YWCA of Western MA is dedicated to eliminating

racism and empowering survivors. The YW provides a safe place for

survivors of domestic violence, sexual assault, and human trafficking.

Our programs and services include crisis shelter and transitional

housing for survivors and their families, counseling, SAFEPLAN court

advocacy, community education, supervised visitation, and vocational

training for youth. The YWCA provides services at several sites,

including Holyoke, Northampton, Westfield, and our primary Springfield

campus. Position Purpose The Ll?manos Hotline Advocate provides support,

advocacy and crisis response on our 24-hour hotline for survivors of

domestic violence, sexual violence, and human trafficking, significant

others, and professionals. Hotline Workers are part of a team model

working with peers, supervisors, and outside connections to best serve

Those Calling Our Hotline. Essential Responsibilities Provide trauma-informed, strengths-based telephone interventions that

incorporate safety planning and assessment of immediate needs. Answer

24-hour Ll?manos Hotline Line within the first three rings, unless

assisting another caller. Provide back-up support to the YW's new

Homelessness Helpline by responding to calls, helping the caller to

create a safety plan, and making referrals to the Outreach Worker or

Case Manager. Ensure bed-update system receives a login and

updates/changes within the 1st hour of each shift and again as space

changes. Conducts intakes for YWCA programs. Complete hotline logs, case

notes, incident reports, logs, and service tracking logs prior to the

end of shift. Maintain client records. Attend supervision, trainings,

and staff meetings. Maintain all digital files in AWARDS (i.e., data

system) and program records, in accordance with ethical and

confidentiality standards. Access the language line when needed Dispatch

medical advocates following protocol Review and update Yammer throughout

your shift Obtain knowledge of/contacts with community agencies Perform

other related duties as requested. Qualifications Associate's degree or

equivalent preferred, or 1 - 3 years of experience in human services;

Spanish Bilingual; Verbal, written, and organizational skills, including

strong computer skills; Ability to resolve conflict using de-escalation

techniques and trauma informed skills; Prior experience working with

survivors of violence and/or those who have perpetrated violence in an

intimate partner relationship; Experience and knowledge of child

development and impact of domestic violence on children; Experience with

survivors of gender-based violence and exploitation; Experience

addressing the impacts of decisions and actions on communities;

Understanding of both interpersonal and structural racism and bias;

Ability to represent agency in all settings; Experience with and

knowledge of accessing resources within the community; Must be able to

be covered by the agency's insurance policy; and Must be able to lift

40 lbs.