Relief Support Officer

Retail Relief Support Officer

West London

Pay: £13.50

Permanent - Flexible (8 Hours minimum)

Main Duties

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

To protect customers and colleagues from physical and verbal abuse

To deter violence and public order offences

To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions

To deter till snatchers, trolley push outs and other bulk thefts

To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed

Dealing with any difficult situations that arise in a safe and professional manner

To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards

Monitoring the store CCTV where appropriate

Complete retrospective CCTV reviews focusing on shrinkage

To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.

To understand and always implement the ‘Ways of Working'

Liaise with the store management teams giving clear and concise feedback

Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store

Completing reports by recording observations, information, occurrences and surveillance activities using SMART

Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses

To report all incidents fully by the end of the shift using the SMART system

To wear and activate BWCCTV in accordance with company procedures

Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)

A full five year check-able employment / education history

Experience of delivering Customer Service

Excellent communication skills are required both written and verbal

Adaptable communication style to meet the needs of different people groups

Ability to work in a fast moving services business

Capability in the use of technology

Good attention to detail

High level of enthusiasm and passion

Previous experience in a similar role is desirable but not essential

Public Space Surveillance SIA licence is desirable but not essential