Relocation Consultant (Expatriate Support Services)

Main Responsibilities

• Serve as the primary point of contact for expatriates (transferees) and their families throughout their relocation to Thailand.
• Manage and coordinate the entire relocation process, including temporary accommodation, area orientation, home search, school search, settling-in support, departure services, and other destination services.
• Coordinate with clients, property agents, schools, landlords, internal teams and relevant stakeholders to ensure a smooth and positive relocation experience.
• Manage assigned cases and ensure all services are delivered within agreed KPIs and SLAs.
• Maintain accurate case records and ensure timely updates in the company's system.
• Provide professional customer service and proactively resolve issues throughout the relocation process.

Qualifications

• Bachelor's degree in any field.
• Minimum 3 years of experience in Customer Service, Hospitality, Relocation, Property, or other client-facing service industries.
• Excellent command of spoken and written English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work well under pressure and meet deadlines.
• Strong organizational and time management skills with the ability to manage multiple cases simultaneously.
• Excellent communication, interpersonal, and problem-solving skills.
• Self-motivated, detail-oriented, and able to work independently.
• Experience living, studying, or working abroad will be an advantage.

An attractive remuneration package will be offered to the successful candidate depending on experience and capabilities.
 
 
Thai Relo Services Ltd.
3388/77 Sirinrat Building, 21st Floor,
Rama IV Road, Klongton, Klongtoey, Bangkok 10110
Telephone: [+662 687 7915](tel:+662 687 7915) (HR direct line)
Visit us: www.thaireloservices.com