Remediation Delivery Manager

At Suncorp, our customers are at the heart of everything we do. We're looking for an experienced Remediation Delivery Manager to join Vero on a 12-month fixed-term contract, leading the delivery of critical customer remediation initiatives across our business.

This is a highly visible role where you'll work at the intersection of customer outcomes, regulatory compliance, and programme delivery. You'll be responsible for ensuring remediation activities are delivered in line with regulatory and internal frameworks while driving fair, sustainable outcomes for customers and protecting the interests of Vero and our Partner brands.

You'll bring strong programme delivery expertise, exceptional stakeholder management skills, and a customer-first mindset to help navigate complex challenges and deliver meaningful results.

As the Remediation Delivery Manager, you'll:

• Lead the delivery of remediation initiatives in accordance with established frameworks, leveraging strong operational, financial, and industry expertise.
• Support SNZ/Vero remediation programmes by developing delivery action plans and ensuring remediation activities are delivered consistently and efficiently.
• Lead the Remediation Implementation team to successfully manage and deliver identified remediation programmes.
• Monitor delivery progress, identify risks and issues, and implement corrective actions where required.
• Partner with senior stakeholders to develop practical, customer-focused and commercially sound solutions.
• Work with incident owners and key business representatives to gather, validate, and document business requirements.
• Develop recommendations that balance regulatory obligations, customer needs, and business outcomes.
• Provide high-quality reporting, insights, and updates to senior leaders and governance forums.
• Support and, where required, lead broader initiatives across the Customer Advocacy function.

What you'll bring:

You're an experienced delivery leader with a strong understanding of customer remediation, regulatory obligations, and large-scale programme delivery. You thrive in complex environments, can navigate competing priorities, and are comfortable influencing stakeholders at all levels.

• Proven experience in a senior delivery, programme, remediation, or transformation role within a regulated environment.
• Strong experience leading complex customer-focused initiatives from planning through to execution.
• Demonstrated capability in programme and project management, including risk, dependency, and stakeholder management.
• Experience working closely with senior leadership teams to influence decision-making and strategic priorities.
• Strong analytical and problem-solving skills, with the ability to translate complexity into practical solutions.
• Exceptional communication and presentation skills, with the confidence to engage and influence executives, governance forums, and frontline teams across New Zealand and Australia.
• Experience delivering customer transformation, operational improvement, regulatory, or remediation programmes.
• A customer-centric approach and commitment to achieving fair and sustainable customer outcomes.

Why join us?

We're proud to be part of the Suncorp Group family, alongside some of Australia and New Zealand's most trusted insurance brands. Together, we're building a future that's faster, simpler and better for our customers, partners, and communities.

At Suncorp, you'll be supported to grow your career while making a genuine impact. We foster an inclusive, flexible, and collaborative culture where diversity is valued, different perspectives are encouraged, and our people feel empowered to thrive.

With opportunities for career development, internal mobility, and meaningful work, you'll have the chance to make a difference while building a rewarding career.

If you require any support or adjustments throughout the recruitment process, please contact [email protected] for a confidential discussion.

Join Suncorp and Chase the Sun with us.