Remote Administrative Assistant

Remote Office & Dispatch Coordinator

Legacy Sewer & Drain | Full-time | $25–$30/hour

Legacy Sewer & Drain is looking for an experienced office professional who makes sure nothing gets dropped. You’ll be the steady point of contact for customers and our field team, keeping jobs moving from the first call through completion.

Schedule: Monday–Friday, 8 a.m.–5 p.m. Pacific, 40 hours per week.

What you’ll do

• Answer calls and provide clear, professional customer service.
• Schedule and dispatch jobs, keeping customers and technicians informed when plans change.
• Track leads, follow up with customers, and maintain accurate job records in Housecall Pro.
• Pull permits and coordinate permit requirements and inspections with the appropriate agencies.
• Support estimates, invoices, accounts receivable, QuickBooks, payroll, and vendor communication.
• Shift priorities quickly as calls, field needs, and schedules change while staying calm, organized, and grounded.

What we’re looking for

• Experience handling busy phones, customer service, and scheduling or dispatch.
• Working knowledge of Housecall Pro or a similar field service system; familiarity with QuickBooks and payroll is valuable.
• Strong follow-through, clear written and spoken English, and sound judgment with different customer personalities.
• Ability to work independently in a fast paced environment with a quiet workspace and reliable internet.

If you take ownership, communicate clearly, and enjoy keeping a busy service operation on track, we’d like to hear from you.

Requirements

• Proven experience in office management, administrative assistance, or related roles with strong organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with QuickBooks and Housecall Pro.
• Excellent computer skills with the ability to navigate multi-line phone systems and data entry platforms efficiently
• Bilingual abilities are a plus to support diverse client needs and enhance communication
• Demonstrated experience handling confidential information with discretion and professionalism
• Strong phone etiquette and customer service skills to foster positive interactions with clients and team members
• Exceptional time management skills with the ability to prioritize tasks effectively in a remote setting
• Previous experience as a personal assistant or in office support roles is highly desirable

Join us as a Remote Administrative Assistant and become an integral part of a vibrant team dedicated to excellence! Your organizational prowess and proactive attitude will help us deliver outstanding service while enjoying the flexibility of remote work. We value your contribution and are committed to supporting your professional growth every step of the way!

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 per week

Work Location: Remote