Remote AP/AR Specialist & Customer Service Representative

We are looking for a Home-Based AP/AR Specialist & Customer Service Representative to join a growing U.S.-based company in the office furniture industry. In this role, you will support the accounting and customer service functions by processing high-volume invoices, managing accounts receivable and accounts payable transactions, and serving as a point of contact for customers via email regarding orders, billing, and account status. You will play a key role in maintaining accurate financial records, resolving payment and billing discrepancies, and ensuring a smooth, professional customer experience.

REQUIRED CORE COMPETENCIES

• Organizational & Time Management – Effectively manages multiple tasks while meeting strict deadlines.
• Attention to Detail – Maintains a high level of accuracy in all financial records and reports.
• Communication Skills – Communicates clearly and professionally with clients and internal teams.
• Problem Solving & Analysis – Identifies discrepancies and resolves financial issues efficiently.
• Accounting Knowledge – Strong understanding of accounting principles, regulations, and procedures.

WHAT YOU WILL DO

Customer & Order Support

• Respond to customer questions regarding invoices, payments, account balances, orders, shipping, and general service needs.
• Track orders and provide updates on order status, shipments, backorders, and delivery dates.
• Coordinate with sales, operations, purchasing, and other internal teams to resolve billing, payment, order, and customer issues.
• Provide general customer service and administrative support as needed, and perform other accounting, finance, and customer service duties as assigned.

Accounts Payable & Receivable Processing

• Process high-volume vendor invoices, customer invoices, billing statements, credits, and account adjustments accurately and efficiently.
• Receive, record, and reconcile customer payments; monitor AR aging and follow up on outstanding balances.
• Coordinate timely vendor payments by check, ACH, and electronic transfer, and resolve payment discrepancies.
• Match invoices with purchase orders and receipts to ensure accuracy and proper approval.

Reconciliation & Reporting

• Reconcile customer and vendor records, researching and resolving issues as they arise.
• Prepare AP/AR reports, aging reports, cash flow projections, and other accounting documentation.
• Maintain accurate customer, accounting, and vendor records in accordance with company policies and standards.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• Experience: 1–3 years of experience in accounts payable/receivable, accounting, bookkeeping, or a customer service/office role. Direct promotional products or office furniture industry experience is not required

• Language Proficiency: Strong verbal, written, and English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills:

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Proficient in Google Workspace (Google Sheets, Gmail, Docs).
  • Familiarity with accounting/ERP platforms (e.g., QuickBooks, Sage) and industry systems such as Commonsku is an advantage.
  • Strong multitasking, organizational, and administrative coordination skills

WHAT WE OFFER

• Salary Range: PHP 40,000 - 45,000
• Industry: Office Furniture
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!