Remote Call Center Customer Service Representative

JOB TITLE: Remote Call Center Representative

Pay: $20.00/hour
Schedule: Full-time, 8-hour shifts — weekends mandatory (Saturday and/or Sunday)

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EQUIPMENT REQUIREMENT
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• Must have your own working computer/laptop with webcam for training and the first 30 days of employment, prior to company equipment being issued
• Minimum internet speed of 300 Mbps, hard-wired via ethernet (no Wi-Fi)
• A dedicated, quiet, professional workspace free from background noise and distractions
• Working headset with microphone

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RESPONSIBILITIES
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• Handle inbound calls, providing accurate information and routing callers to the appropriate department
• Maintain a professional and courteous demeanor with every caller
• Work a full 8-hour shift with a 1-hour unpaid lunch break
• Accurately document call details and resolutions in the system
• Meet performance metrics including call quality, accuracy, and response time
• Attend all required training sessions and complete assigned assessments
• Adhere to all call center protocols and confidentiality requirements

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REQUIREMENTS
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• Minimum 1 year of customer service or call center experience preferred
• Strong verbal and written communication skills
• Reliable, punctual, and able to work independently with minimal supervision
• Must have all required identification current and up to date

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PROBATION & TRAINING
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• 90-day probationary period — no call-outs or tardiness permitted during this period
• Training is paid only upon successful completion

Pay: From $20.00 per hour

Work Location: Remote