Remote Case Coordinator

Position Overview

The Remote Case Coordinator is responsible for organizing case information, tracking case progress, coordinating follow-ups, and maintaining accurate documentation. This role supports daily operations by ensuring that cases are handled efficiently, deadlines are monitored, and communication between clients, team members, and relevant departments remains clear and professional.

The ideal candidate is organized, dependable, detail-oriented, and comfortable working independently in a remote environment.

Key Responsibilities

• Coordinate and monitor assigned cases from initiation through completion.
• Maintain accurate case files, digital records, and supporting documentation.
• Review submitted documents for completeness and identify missing information.
• Communicate with clients and internal teams regarding case updates and outstanding requirements.
• Track deadlines, follow-up dates, pending requests, and case status changes.
• Schedule appointments, meetings, and follow-up consultations when necessary.
• Prepare case summaries, progress reports, and administrative correspondence.
• Update case management systems and spreadsheets regularly.
• Escalate complex issues or delays to the appropriate supervisor.
• Protect confidential information and follow company policies and procedures.
• Provide administrative support to the case management team as needed.

Qualifications

• High school diploma or equivalent; additional education in administration, healthcare, social services, or a related field is an advantage.
• Strong written and verbal communication skills.
• Good organizational, time-management, and problem-solving abilities.
• Basic computer proficiency, including email, word processing, and spreadsheets.
• Ability to manage multiple assignments and meet deadlines.
• Strong attention to detail and recordkeeping skills.
• Ability to work independently and collaborate effectively with a remote team.
• Previous experience in case coordination, administration, customer service, or a related field is an advantage but may not be required.

Required Skills

• Case tracking and coordination
• Documentation and data entry
• Client communication and follow-up
• Digital record management
• Time management and prioritization
• Problem-solving and attention to detail
• Confidentiality and professionalism

Work Arrangements

• Location: Remote
• Schedule: Full-time or part-time, depending on operational needs
• Training: Orientation and role-specific training may be provided
• Equipment: Reliable computer, internet connection, and a suitable workspace

Performance Expectations

The Case Coordinator is expected to maintain accurate records, complete assigned follow-ups on time, communicate professionally, monitor case progress, and handle confidential information responsibly.

Pay: $25.04 - $30.15 per hour

Expected hours: 20.0 – 45.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Houston, TX 77015