Remote Chat Support Agent

Careerscape is recruiting on behalf of our client for an entry-level, fully remote Chat Support Agent to join their growing customer experience team. This is a great opportunity for someone who loves helping people, types quickly, and wants to build a career in customer service without ever leaving home.

Day to day, you will spend your shift chatting with customers through a live chat platform, answering questions, troubleshooting simple issues, and making sure every conversation ends on a positive note. People who thrive in this role are patient, upbeat, and comfortable juggling multiple chat windows at once while keeping their tone friendly and professional.

COMPENSATION

The salary range for this role is $62,000 - $78,000 per year , based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to incoming customer chats in a timely and professional manner
• Handle multiple live chat conversations simultaneously
• Answer questions about products, services, orders, and account issues
• Troubleshoot basic technical and billing problems using internal guides
• Escalate complex issues to the appropriate team or supervisor
• Document every interaction accurately in the CRM system
• Meet daily and weekly performance targets for response time and satisfaction
• Identify recurring customer issues and report trends to management
• Follow company scripts and tone guidelines while personalizing responses
• Stay current on product updates and policy changes

Requirements

• High school diploma or equivalent required
• No prior experience necessary, training provided
• Strong written communication skills and clean grammar
• Comfortable typing at least 40 words per minute
• Reliable home internet connection and a quiet workspace
• Ability to multitask across several chat conversations at once
• Basic computer proficiency including web browsers and CRM tools
• Availability to work assigned shifts including some evenings or weekends
• Positive attitude and genuine interest in helping customers

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with company match
• Paid time off and paid holidays
• 100 percent remote position with flexible scheduling options
• Paid training and ongoing coaching
• Home office equipment stipend
• Career growth into senior support or team lead roles
• Employee wellness and assistance program
• Casual, supportive team culture
• Opportunities for performance-based bonuses

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

APPLICATION NOTICE

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you regarding future opportunities that align with your qualifications.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.

FOR EMPLOYERS

Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.