Hays

Customer Care Advocate (Remote)
Must reside within 50 miles of Cary, NC
Start Dates: 12/7 or 12/14
Remote role with 8 weeks of in-person training in Cary, NC and monthly office engagement days
Seeking Customer Care Advocates to support customers with insurance-related inquiries regarding coverage, claims, and benefits. This role requires strong customer service skills, the ability to navigate multiple systems simultaneously, and prior experience working in a remote call center environment.
Requirements:
<ul>
<li>High School Diploma or GED</li>
<li>At least 1 year of remote call center customer service experience</li>
<li>Experience handling high-volume inbound calls</li>
<li>Strong computer skills with the ability to multitask across multiple systems</li>
<li>Reliable wired high-speed internet (Wi-Fi not accepted)</li>
<li>Ability to work flexible shifts between 8:00 AM - 11:00 PM EST</li>
</ul>
Preferred:
<ul>
<li>2+ years of call center/customer service experience</li>
<li>Insurance, dental, healthcare, or benefits experience</li>
<li>Salesforce experience</li>
<li>Strong communication, listening, and problem-solving skills</li>
</ul>

Remote Customer Care Representative (Post-Training)

Remote Customer Care Representative (Post-Training)

This job is no longer available

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