Remote Customer Sales and Scheduling Coordinator

Remote Customer Sales & Scheduling Representative

Part-Time | Philippines | Night Shift

Hype Auto Detailing is looking for a sharp, professional, highly dependable remote customer service representativeto handle incoming customer calls, answer questions, schedule appointments, and help coordinate communication between customers and our detailing team in Texas, USA.

This is NOT a cold-calling position.

Customers will already be calling us because they are interested in our services. Your job is to provide excellent customer service, answer their questions, recommend the appropriate service, and confidently turn qualified callers into booked appointments.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Learn our services, packages, pricing, policies, and service area
• Answer customer questions accurately
• Recommend the appropriate detailing service
• Confidently ask qualified customers to book
• Schedule appointments using Urable, our scheduling/CRM software
• Help coordinate customers with their assigned detailing technician(s)
• Assist with customer/team group communication
• Handle basic rescheduling and customer-service questions
• Help facilitate review requests after completed services
• Communicate with management when a situation requires approval

Qualifications

You MUST:

• Be highly fluent in spoken and written English
• Speak clear, easily understood English suitable for U.S. customers (little to no accent)
• Be confident, friendly, and professional on the phone
• Have strong customer-service skills
• Have basic sales ability and be comfortable asking customers to book
• Be dependable and organized
• Be comfortable learning new software
• Own and operate a reliable smartphone
• Have reliable internet access
• Be able to work independently
• Be able to reliably work overnight Philippine hours corresponding with our U.S. business hours

Previous experience with customer service, inbound sales, appointment setting, virtual assistance, automotive businesses, or scheduling software is preferred but not necessarily required for an exceptional candidate.

Hours

This is a part-time position.

Approximately 4–12 hours of actual work per week, depending on customer call volume and business needs.

You must generally be available during our U.S. business hours of approximately 9:00 AM–5:00 PM Central Time, which corresponds to overnight hours in the Philippines.

There may be significant downtime between incoming calls.

Compensation

Minimum guaranteed base salary: $250 USD/month

PLUS:

• $1 USD bonus for every qualified inbound call successfully handled
• $3 USD bonus for every qualified caller you successfully convert into a booked appointment

This means your compensation can increase as call volume grows and as you become more successful at converting customers.

There is also opportunity for increased responsibility, hours, and compensation as our company grows.

Who We're Looking For

We're not simply looking for someone to pick up a phone.

We want someone who sounds sharp, confident, personable, trustworthy, and professional.

When a customer calls, you will represent our company.

You should be able to comfortably guide a conversation, understand what the customer needs, answer their questions, and naturally move the conversation toward:

“Absolutely. I have an opening available for you. Would you like me to go ahead and get that scheduled?”

Application Process

Please send an email to the following: [email protected]

and please tell us,

• why you would be a good fit?

• any/all previous customer sales experience.

once submitted, your application/resume will be reviewed, and if all qualifications are met, we will proceed with scheduling a interview via Zoom.

thank you, and we look forward to hearing from you!

• the Hype Auto Detailing team

Benefits:

• Work from home

Work Location: Remote