BankIT Solution

Remote Customer Service &amp; Inside Sales Representative
Full-Time | Philippines-Based | U.S. Eastern Time Hours
About the Opportunity
We are a growing U.S.-based company looking for a highly motivated, professional, and experienced Customer Service &amp; Inside Sales Representative to join our team remotely from the Philippines.
We are looking for someone who takes ownership of their work, communicates confidently with customers, and enjoys building long-term business relationships.
This is a
direct-hire opportunity, not an agency position
. We are seeking a dedicated team member who wants stability, professional growth, and a long-term career with our company.
Key Responsibilities
<ul>
<li>Handle inbound and outbound customer calls professionally.</li>
<li>Contact prospective and existing customers by phone and email.</li>
<li>Follow up on estimates, proposals, and outstanding customer inquiries.</li>
<li>Build and maintain strong relationships with customers.</li>
<li>Identify new business opportunities through outbound calls and follow-ups.</li>
<li>Assist customers with service inquiries, scheduling, and general questions.</li>
<li>Maintain accurate customer information and follow-up records in our CRM system.</li>
<li>Prepare and update Excel spreadsheets, reports, and customer contact lists.</li>
<li>Coordinate with internal sales and operations teams to ensure excellent customer service.</li>
<li>Track customer communications and ensure timely follow-ups.</li>
<li>Take initiative to resolve customer issues and improve customer satisfaction.</li>
</ul>
Qualifications &amp; Requirements
<ul>
<li>Must reside in the Philippines.</li>
<li>Must be available to work U.S. Eastern Time business hours, Monday–Friday, 40 hours per week.</li>
<li>Excellent spoken and written English with clear, professional communication skills.</li>
<li>Previous experience in customer service, inside sales, account management, or business-to-business (B2B) customer support.</li>
<li>Comfortable making outbound calls and speaking with U.S. business customers.</li>
<li>Strong proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.</li>
<li>Experience using CRM software such as HubSpot is preferred.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Ability to multitask, prioritize responsibilities, and work independently.</li>
<li>Reliable high-speed internet, a computer, and a quiet, professional workspace.</li>
<li>Positive attitude, strong work ethic, and a customer-first mindset.</li>
</ul>
What We're Looking For
We want someone who is more than just a customer service representative. Our ideal candidate is proactive, dependable, confident on the phone, and genuinely enjoys helping customers.
You should be comfortable taking initiative, following up without constant supervision, and contributing to the company's growth.
What We Offer
<ul>
<li>Full-time, 100% remote position.</li>
<li>Consistent 40-hour workweek.</li>
<li>Direct working relationship with a U.S.-based company.</li>
<li>Stable, long-term employment opportunity.</li>
<li>Supportive and professional work environment.</li>
<li>Opportunities for career advancement as the company grows.</li>
<li>Opportunity to take on additional responsibilities over time.</li>
</ul>
How to Apply
Please submit your resume along with a brief introduction explaining your experience in customer service, outbound calling, and working with U.S.-based customers.
<ul>
<li>Important:
This position is for individual applicants only. We are not accepting applications from staffing agencies, outsourcing companies, or third-party recruiters.</li>
</ul>

Remote Customer Service & Inside Sales Representative (Philippines-Based)

Remote Customer Service & Inside Sales Representative (Philippines-Based)

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