REMOTE CUSTOMER SERVICE REPRESENATIVE

Overview

Remote Customer Service Representative — (1099)

Company: West Pro Solutions LLC
Location: Remote — eligible U.S. states
Production pay: $13.00 per hour
Training pay: $7.25 per hour
Training begins: November 2, 2026
Enrollment deadline: October 23, 2026

West Pro Solutions is seeking dependable customer service agents to help customers with prepaid card accounts and financial service questions while working from home.

Responsibilities

• Answer inbound customer service calls.
• Assist with card activation, balances, transactions, and account questions.
• Help resolve transaction disputes and reports of lost or stolen cards.
• Assist with fund transfers and payment-related concerns.
• Provide patient, professional support to federal benefit recipients.
• Protect confidential customer information and follow client procedures.

Training Schedule

Applicants must be available Monday–Friday for one of these six-hour class schedules:

• 9:00 a.m.–3:00 p.m. Eastern
• 4:00 p.m.–10:00 p.m. Eastern

Training includes two phases:

• Instructor-led training and self-study: November 2–December 10, 2026.
• Certification call-taking: December 11, 2026–January 18, 2027.

Webcam participation and a daily computer compatibility scan are required during class. Production pay begins after successful completion of certification.

Production Schedule

Commit to at least 20 hours per week. Service intervals are currently offered daily between 8:00 a.m. and 11:00 p.m. Eastern, subject to client needs and availability.

Four hours of service are required on designated card funding dates, including December 31, 2026, and January 2 and 4, 2027.

Computer and Equipment Requirements

Applicants must provide:

• A Windows computer updated to the latest Windows 11 version.
• At least 8 GB RAM.
• Dual monitors.
• Intel Core i5 processor, sixth generation or newer, with four cores and a speed of at least 2.4 GHz.
• A wired Ethernet connection.
• A wired USB headset with a noise-canceling microphone.
• A webcam.
• An Apple or Android smartphone for verification.
• A quiet, private workspace.

Mac computers are not supported for this opportunity. A YubiKey is provided by the client.

Qualifications

• Strong communication, listening, and problem-solving skills.
• Comfort navigating multiple computer applications.
• Patience when assisting elderly customers, customers with disabilities, and customers experiencing financial stress.
• Customer service, banking, prepaid card, or financial services experience preferred.
• Residence in a state currently eligible for the Arise platform.
• Successful completion of assessments, background check, drug screening, fingerprinting, and photo ID verification.

Contractor Terms and Costs

This is a 1099 independent contractor opportunity through West Pro Solutions LLC.

The client covers the background check, drug screening, and fingerprinting costs. A $50 refundable class deposit is required to hold your seat in training. The deposit will be refunded as long as you attend Day 1 of class.

Pay: $12.00 - $13.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule

Work Location: Remote