Remote Customer Service Representative (Philippines)

Job Overview

We are looking for an experienced Game Customer Service Representative to join our customer support team. You will be responsible for assisting players with game-related inquiries, troubleshooting issues, handling account and payment concerns, and ensuring a positive player experience.

Key Responsibilities

• Respond promptly and professionally to players' inquiries regarding game features, gameplay, and technical issues.
• Assist players with troubleshooting game-related problems, including gameplay difficulties, account issues, and payment inquiries.
• Provide guidance and support regarding game rules, strategies, promotions, and new features.
• Document and track player interactions and issues using designated customer support tools.
• Escalate complex player issues and collaborate with Development, QA, and other relevant teams to resolve them.
• Monitor player feedback and identify recurring issues or trends to support product improvements.
• Maintain up-to-date knowledge of game updates, new features, and promotions.
• Contribute to improving customer support processes and resources.

Requirements

• At least 2 years of customer service experience in the gaming industry.
• Excellent English written and verbal communication skills.
• Strong problem-solving and critical-thinking skills.
• Patient and empathetic when handling player concerns and complaints.
• Basic technical knowledge and familiarity with customer support tools/software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Passion for gaming and understanding of online gaming culture and trends.
• Willingness to work shifts, including night shifts, weekends, and public holidays.

Working Schedule

24/7 Customer Support Operation

• 5 days on duty + 2 days off
• Morning Shift: 6:00 AM – 3:00 PM
• Afternoon Shift: 2:00 PM – 11:00 PM
• Overnight Shift: 10:00 PM – 7:00 AM

Shift schedules may be assigned according to business requirements.

Pay: Php20,000.00 - Php32,000.00 per month

Work Location: Remote