Remote Customer Support Specialis

Role Description This part-time Remote Customer Support Specialist role at BT ENERGY focuses on assisting customers with inquiries related to energy services, accounts, and billing through phone, email, and chat. The specialist will troubleshoot basic technical issues, document all interactions in the support system, and follow established procedures to resolve or escalate cases. Daily activities include responding to customer requests in a timely manner, clarifying needs, providing accurate information, and ensuring high levels of customer satisfaction. The role also involves monitoring support queues, identifying recurring issues, and sharing feedback with the team to improve processes and service quality. This is a remote position that requires reliable internet access and the ability to work scheduled shifts across different time zones as needed.

Qualifications

• Strong customer support and customer satisfaction skills, with a focus on empathetic, solution-oriented service.
• Excellent interpersonal skills, including clear communication, active listening, and professional rapport-building.
• Ability to provide technical support for basic product and service issues, including step-by-step guidance for customers.
• Solid analytical skills to interpret customer issues, identify patterns, and recommend improvements to processes.
• Comfort with remote work tools, CRM or ticketing systems, and standard office software.
• Reliable time management and organizational skills, with the ability to handle multiple inquiries simultaneously.
• Previous experience in customer service, call center, or technical support roles is preferred.
• High school diploma or equivalent required; additional training or education in business, communications, or technology is beneficial.