REMOTE: Customer Support Specialist_Bilingual

• Job Type: Full-Time
• Company Provided Machine
• Candidate must have a stable internet not lower than 50mbps (we have Telecommute Program, a certain amount will be reimbursed)
• Residing in NCR or nearby provinces only
• Graveyard schedule
• Can start ASAP

CUSTOMER SUPPORT SPECIALIST (BILINGUAL)

Job Description:

• Responds, analyze and provide technical support for the software system via telephone calls, email, web assists and/or remote desktop connection to address issue reports related to Nowcom/DealerCenter products and services.
• Formulate trouble reports or tickets.
• Develop cross-team relation in the company and coordinate with various departments to troubleshoot and provide First Service Response.
• Assist clients with product information
• Coordinate with sales staff to provide training to clients, as requested
• Deliver high quality service to maintain customer relationships by helping clients with all account issues
• Log detailed information from clients into a CRM system for tracking and escalation to Level II support
• Ensure proper escalation of issues and handling customer requests
• Forward incoming phone calls to the correct department as needed
• Reports to the Support Manager

Job Requirements:

• Must have a strong desire to help customers and maintain calm under pressure
• Excellent English and Spanish communication skills both spoken and written
• Excellent computer skills- proficient in Microsoft Office
• Working experience in the related field is a plus for this position.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Must be willing to work in a fast-paced environment
• Strong team oriented mind set
• Applicants must be able to take shifting/weekend/graveyard shifts.
• Good work ethics, attendance and compliance in company rules and policies and job procedure
• Must possesses a positive attitude to and work well in a team environment