Remote Device Diagnostic & Customer Experience Technician

Date posted: 29 September 2026
Pay: From ₦150,000.00 per month
Work Schedule: 8 hours a day, 5 days per week
Work Location: Remote

Job Description
RepairBirds is looking for an experienced and customer-focused Remote Experience Technician to conduct remote diagnostics, assist customers with technical concerns, and guide them toward the best solution for their devices.
The ideal candidate has strong knowledge of smartphones, laptops, tablets, and consumer electronics, combined with excellent customer service, communication, and sales skills.
You will be responsible for diagnosing device issues, explaining technical findings in simple terms, building customer trust, and helping convert diagnostic interactions into repair bookings, care/insurance options, or appropriate device replacement solutions.

Key Responsibilities

• Conduct remote diagnostics for smartphones, laptops, tablets, and other electronic devices.
• Troubleshoot hardware and software issues through customer descriptions, photos, videos, and remote assistance.
• Ask effective diagnostic questions and accurately identify potential device issues.
• Explain technical problems and recommended solutions clearly to non-technical customers.
• Handle customer concerns, objections, and hesitation professionally.
• Build customer confidence and trust throughout the diagnostic process.
• Recommend appropriate repair, care/insurance, or replacement options when applicable.
• Help convert diagnostic interactions into successful repair bookings or other company solutions.
• Coordinate with technicians and the operations team when further assessment or repair is required.
• Document diagnostic results, customer concerns, and follow-up actions.
• Stay updated on new devices, technologies, operating systems, and diagnostic methods.

Requirements

• Minimum of 5 years of professional experience as a Technician or Device Repair Technician is required.
• Strong knowledge of smartphones, laptops, tablets, and consumer electronics.
• Experience with hardware and software troubleshooting.
• Strong customer service and sales skills.
• Ability to explain technical information clearly to customers.
• Strong communication, problem-solving, and critical-thinking skills.
• Comfortable handling customer objections and guiding customers toward appropriate solutions.
• Ability to adapt quickly to new technologies and devices.
• Comfortable using phone calls, WhatsApp, chat, CRM systems, and other remote communication tools.
• Ability to work independently in a remote environment.
• Reliable internet connection and suitable remote workspace.
• Experience in electronics repair, technical support, customer service, or a technology-related company is an advantage.

What We’re Looking For
We are looking for someone who is more than just a technician—someone who understands technology, understands customers, and can confidently communicate solutions.
You should be able to take a technical diagnosis and turn it into a clear, reassuring conversation that helps the customer understand their options and feel confident choosing RepairBirds.

Technical Knowledge + Customer Service + Sales + Problem Solving + Adaptability

If you have at least 5 years of professional technician experience, along with the technical expertise and communication skills to help customers make confident decisions about their devices, we would like to hear from you.

Why Join RepairBirds?
Join a growing technology and repair company where you can use your technical knowledge, customer service skills, and sales ability while working remotely with different devices, customers, and technologies.

Pay: From ₦150,000.00 per month

Work Location: Remote