Remote E-commerce Marketplace Administrator

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Job Title: Remote E-commerce Marketplace Administrator (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,600 – $1,700 USD/month

Schedule: Tuesday – Saturday, 8:00 AM – 6:00 PM Pacific Standard Time (PST) (Includes 1-hour lunch)

Position Overview:

Our Client stands at the forefront of the office supplies and technology industry, specializing in rapid delivery and competitive pricing for both small enterprises and large corporations. With a robust network of strategically positioned warehouses across the United States, they guarantee next-day delivery on an extensive range of products, from computer peripherals to industrial supplies. Recognized for sustained excellence, Our Client has proudly earned a place on the INC5000 list of America's fastest-growing companies for seven consecutive years.

The Role

Our Client is seeking a highly organized and detail-oriented Marketplace Administrator to serve as the operational backbone of their e-commerce team. This role is critical to ensuring customer satisfaction through efficient order routing, inventory tracking, and precise data management. The successful candidate will navigate complex logistics, manage high-volume spreadsheet reporting, and provide professional customer support to ensure orders are fulfilled accurately and on time. This is a fast-paced position requiring a proactive problem-solver who can balance technical data entry with high-level customer service.

Key Responsibilities

Order Processing & Logistics

• Efficiently routes and places daily orders with vendors, selecting the optimal warehouse location to ensure on-time delivery.
• Accurately inputs tracking information into automated systems and proactively resolves shipping errors or delays.
• Monitors the fulfillment cycle to guarantee that next-day delivery standards are consistently met.

Inventory & Data Management

• Maintains daily stock and inventory sheets, performing weekly updates for multiple regional and vendor feeds.
• Compiles and updates daily sales data collections to keep leadership informed of real-time performance.
• Conducts daily competitive price checks across online platforms to ensure market alignment.
• Manages vendor pricelists and accurately tracks vendor rebates to optimize purchasing reports.

Customer Support & Order Maintenance

• Actively monitors buyer communications and support tickets, responding via email and phone in a timely, professional manner.
• Facilitates the delivery of technical product information and processes return instructions for customers.
• Updates seller notes and internal databases with up-to-date product and shipping information.

Qualifications, Skills, and Key Competencies

Required Qualifications

• Education: High school diploma or equivalent is required.
• Technical Skills: Strong proficiency in Microsoft Excel / Google Sheets ; comfort with spreadsheet formulas and heavy data entry is highly preferred.
• Communication: Professional-level English (reading, writing, and speaking) with excellent customer service etiquette.
• Geographic Knowledge: Good understanding of US Geography to assist with warehouse selection and estimating shipping transit times.
• Work Style: Exceptional attention to detail and the ability to work independently in a remote setting.
• Adaptability: Flexible and highly adaptable to changing priorities in a high-speed e-commerce environment.

Benefits

• Time Off: 11 paid time off (PTO) days plus 7 US Holidays.
• Incentives: Discretionary performance-based bonuses.
• Stability: Long-term, full-time employment with a high-growth US leader.
• Schedule: Unique Tuesday–Saturday shift, providing critical weekend operational support.