Remote General Admin Support - AU Client

Work from Home | Full-Time | Australian Business Hours

We are looking for a highly organised and proactive General Admin Support professional to join a growing electrical business and provide reliable day-to-day administrative support.

This role is ideal for someone who enjoys keeping things organised, communicating with customers, coordinating schedules, and ensuring jobs and admin tasks stay on track.

Key Responsibilities

Scheduling & Job Coordination

• Manage technician schedules and customer bookings.
• Coordinate appointments, rescheduling, and urgent jobs.
• Update job details, statuses, and customer information in Tradify.
• Follow up outstanding jobs, quotes, and customer enquiries.

Customer Communication

• Respond to customer enquiries via email and phone.
• Confirm bookings and provide job progress updates.
• Deliver professional and friendly customer service.
• Escalate technical enquiries when required.

General Administration

• Manage the shared inbox and day-to-day office administration.
• Assist with quotes, invoicing, and payment follow-ups.
• Maintain accurate customer records and digital files.
• Assist with Xero administration as required.

Social Media Support

• Create and schedule basic Facebook and Instagram posts.
• Turn job photos and completed projects into simple, engaging content.
• Help maintain a consistent social media presence.

About You

The ideal candidate will have:

• Experience in virtual or office administration.
• Strong organisational and attention-to-detail skills.
• Confident and professional phone and email communication.
• Experience managing schedules, calendars, or competing priorities.
• A proactive, reliable, and self-managing approach.
• The ability to work independently with minimal supervision.
• Strong customer service skills.
• A willingness to learn new systems and processes.

Experience with Tradify, Xero, or social media management is an advantage.

What We’re Looking For

We’re looking for someone who doesn't just wait for instructions—you take ownership, follow things through, spot what needs to be done, and keep the business moving.

If you're organised, dependable, proactive, and enjoy working in a fast-paced environment, we'd love to hear from you.