Remote Hands Technician

About the role

Provide on-site physical support services for data center clients, executing tasks as directed by remote IT teams or NOC while ensuring security and proper handling of equipment.

Key responsibilities

• Execute smart hands tasks as requested by clients or NOC
• Perform equipment installations, moves, and decommissioning
• Cable management and structured cabling support
• Physical verification of equipment status and LED indicators
• Power cycling and basic troubleshooting of IT equipment
• Handel vendors and contractors within data center
• Conduct physical inventory and asset verification
• Package and ship equipment as required
• Maintain accurate documentation of all activities
• Follow change management and approval processes

About you

• Diploma or Certificate in IT, Electronics, or related technical field
• High school with relevant experience considered
• Minimum 1-2 years in technical support or data center operations
• Experience handling IT equipment and structured cabling
• Customer-facing role experience preferred
• Basic understanding of IT hardware and network equipment
• Careful handling of sensitive equipment
• Good communication and follow-instruction ability
• Attention to detail and accuracy
• Physical ability to lift equipment and work in raised floors