Remote Import Coordinator - Freight Forwarder in the U.S

We are looking for a proactive, collaborative Import Coordinator to support our import operations team across all major transport modes: FCL, LCL, and Air.

What You’ll Do

Operational Support Across All Freight Channels:

• Assist in managing import files for FCL, LCL, and Air shipments from initial pre-alert stage through final billing.
• Review incoming pre-alert documents for accuracy and completeness, ensuring proper uploading and classification in CargoWise and eDocs.
• Prepare customs clearance paperwork and ensure seamless submission to brokers on time.
• Track shipments daily and maintain proactive updates within CargoWise and with all relevant stakeholders regarding status changes or delays.
• Coordinate delivery appointments with local truckers and consignees to mitigate potential detention and storage fees.
• Issue booking confirmations and delivery orders accompanied by necessary supporting documents.
• Track and accrue charges, ensure quoted rates are applied correctly to shipments, and assist with final invoicing precision.

Communication & Teamwork:

• Answer internal and external emails swiftly (within 4 hours for external inquiries, same-day for internal messages).
• Provide proactive, comprehensive shipment updates to clients, overseas partners, and internal business units.
• Escalate complex issues promptly to Import Supervisors and work collaboratively with teammates to find effective resolutions.

Compliance & Data Integrity:

• Ensure every shipment file is fully auditable and compliant with U.S. CBP regulations.
• Supervise ISF submissions and general customs paperwork for overall completeness.
• Maintain clean notes and accurate data entries inside CargoWise to maintain complete global visibility.

What We Offer – 100% Company-Paid Benefits

Joining our organization grants you access to:

• Premium healthcare plan.
• Gym membership.
• Hybrid work model.

What We’re Looking For

• Prior background in a support or coordination capacity within international freight forwarding is highly advantageous.
• Hands-on experience using CargoWise is a strong plus.
• Solid written and verbal communication skills in English.
• Strong organizational habits, time management, and critical thinking abilities.
• High attention to detail alongside a service-driven, proactive mindset.
• Willingness to step in as a dependable backup and support pillar for team members.
• Core Values: Integrity, accountability, curiosity, and respect.

Tipo de puesto: Tiempo completo, Indefinido

Pregunta(s) de postulación:

• ¿Do you have experience in logistics imports areas in the US?
• ¿Do you have an English level close to a C1?

Lugar de trabajo: Empleo remoto