Remote- Intake Coordinator

Job Title: Intake Coordinator

Location: Remote

Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST

Type: Full-Time

About Soundview Medical Supply

Soundview Medical Supply is a growing nationwide DME supplier headquartered in Seattle. We operate in a fast-paced environment, but we keep our culture friendly, supportive, and grounded in teamwork. We offer generous paid vacation, competitive benefits, and a team that genuinely enjoys working together. Learn more about us at www.soundviewmed.com.

About the Role

We are looking for a detail-oriented, autonomous Intake Coordinator to join our Documentation Department. In this role, you’ll handle client onboarding, navigate complex insurance requirements, and ensure accurate documentation from start to finish.

Because we operate in a fast-paced setting, you’ll thrive here if you are a self-starter who takes initiative, manages time well without micromanagement, and stays cool under pressure.

What You’ll Do

• Onboard new clients by accurately entering patient data into our patient database.
• Request, track, and process prior authorizations with Medicare, Medicaid, and Managed Care plans.
• Review ICD10 and HCPCS coding to ensure documentation meets insurance compliance standards.
• Communicate clearly and professionally with providers and internal team members to keep client records moving smoothly.

What We’re Looking For

Required:

• 1+ years of healthcare intake or administrative experience.
• Insurance & Auth Expertise: Working knowledge of Medicare, Medicaid, and Managed Care Medicaid programs, including prior authorization workflows.
• Coding & Terminology: Familiarity with standard medical terminology, ICD10 codes, and HCPCS codes.
• Technical Aptitude: Comfortable with Brightree/MyForm and proficient in Excel.
• Work Ethic: Strong organization, keen attention to detail, and the ability to work independently in a remote environment.

Nice-to-Haves / Pluses:

• Experience with Brightree and/or MyForm.
• Familiarity with medical terminology specific to incontinence, urological, or diabetic supplies.

About Soundview Medical Supply

Soundview Medical Supply is a leading provider of medical supplies for Adult Family Homes, Assisted Living Facilities, and long-term care environments. We believe caregivers are heroes, and we handle the complex coordination between doctors and insurance to make their vital work easier. At Soundview, we aren’t just shipping boxes; we are delivering dignity and care to seniors in our communities. Open to candidates in: AZ, CO, FL, ID, NH, NV, OH, OR, PA, TN, TX, and WA.