Remote IT Support Engineer

Job Responsibilities

• Provide remote technical support, troubleshooting, and issue resolution for POS systems.
• Assist customers with system usage and technical issues via WhatsApp, phone calls, remote support tools, and other communication channels.
• Provide remote POS system configuration, user training, and onboarding support to customers.
• Record, monitor, and follow up on customer issues to ensure timely and effective resolution.
• Escalate complex technical issues to the Development or Product team when necessary.
• Keep customers updated on the progress of issue resolution and provide timely responses to their enquiries.
• Collect customer feedback and identify common issues to support continuous improvement of the POS system and technical support processes.

Requirements

• 1–3 years of experience in IT Support, Technical Support, POS Support, System Implementation, or a related IT role preferred.

• Strong troubleshooting and problem-solving skills, with the ability to analyse issues and resolve them independently.

• Good customer service mindset, communication skills, and sense of responsibility.

• Comfortable using remote support tools and familiar with basic computer and networking troubleshooting.

• Experience with POS systems, F&B, retail, or payment systems will be an advantage.