Remote IT Support Engineer (MSP Experience Required)

Generation IX Technologies (GenIX) is a Los Angeles based MSP and MSSP serving entertainment, investment management, education, and professional services clients. We are hiring a Remote IT Support Engineer to join our support team from anywhere in the US.

You must have worked for an MSP or IT provider. In-house IT experience on its own is not what we are looking for.

Location: Remote, US based. We are hiring outside of Southern California for this role.

Pay: $65,000 to $85,000 per year depending on experience, plus bonus opportunities.

What you will do

You will provide remote support to our clients by phone, chat, and ticket. That means everything from a stuck desktop to a down server or firewall. You will work in ConnectWise for ticketing and NinjaOne for monitoring and endpoint management, document your work as you go, and escalate to our senior engineers when it makes sense. Our clients range from very technical to not technical at all, and you will be the person who makes them feel taken care of either way.

What you bring

You have at least three years of hands-on MSP support experience and you are fluent in a PSA and an RMM. ConnectWise and NinjaOne are ideal, but Autotask, Kaseya, Datto RMM, or similar tools are fine if you learn quickly.

You know Microsoft 365, Entra ID, Intune, and Windows in depth, and you are comfortable with Macs. You understand networking fundamentals including VLANs, VPNs, and firewalls. Experience with Sophos, Aruba, Veeam, VMware, or Hyper-V is a plus.

Who thrives here

You work independently and own your tickets from open to close. You write clear, honest notes. You stay calm when a client is not. You keep learning, and we support that with training and mentoring from other engineers.

Schedule: Full-time, remote. Some evening or on-call rotation will be needed from time to time.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Where are you located?
• What MSP tools have you worked with?

Experience:

• MSP Support: 2 years (Required)

Work Location: Remote