Remote Live Chat Agen

Role Description This is a part-time remote role for a Remote Live Chat Agent at DF Care - Hospital de Transição. The Remote Live Chat Agent will respond to patient, caregiver, and partner inquiries via live chat, providing clear information about services, procedures, and processes. The role includes managing multiple chat conversations simultaneously, documenting interactions accurately in the system, and escalating complex issues to the appropriate clinical or administrative teams. The agent will follow established protocols, maintain confidentiality of health-related information, and deliver empathetic, professional support in every interaction. The position may involve working within scheduled shifts, including evenings or weekends, to ensure timely coverage.

Qualifications

• Strong written communication skills, with the ability to provide clear, concise, and empathetic responses in real time.
• Proficiency in typing and multitasking across multiple chat windows, systems, and applications.
• Experience in customer service, patient support, or call center/live chat environments, preferably in healthcare or related fields.
• Ability to follow protocols, document interactions accurately, and handle confidential information in compliance with privacy regulations.
• Comfort working independently in a remote setting, with reliable internet access and a quiet, professional workspace.
• Strong problem-solving skills, including recognizing when to escalate issues to clinical or administrative staff.
• Basic computer literacy, including familiarity with CRM or ticketing tools, chat platforms, and email communication.
• High school diploma or equivalent; post-secondary education or training in healthcare, administration, or customer service is an asset.
• Availability to work part-time scheduled shifts, which may include evenings, weekends, or holidays as needed.