Remote - Medical Support Assistant (MSA) - Aurora, CO

Job Title: Remote - Medical Support Assistant (MSA)

No. of Positions / Candidates Required: 57 FTE total

Site: Rocky Mountain Regional VA Medical Center

Location: 1700 North Wheeling Street, Aurora, CO 80045

Specialty: Community Care scheduling and consult management

Place of Work (City/State): Remote. Candidate must physically reside and work within 50 miles of any listed facility.

Duration: 1 year contract with the possibility of another year extension.

Shift Schedule:

• Day shift only: 8-hour shift within business hours, Monday Friday, 8:00 a.m. 4:30 p.m.

How Many Shifts Needed per Month: Not specified. Positions are full-time FTE, Monday Friday.

Credentialing / Onboarding Time: 6 weeks

Education: High School diploma or GED equivalent

Experience Needed:

• Minimum 6 months of customer service experience
• Medical scheduling, VA, or community care experience preferred

Special Skills:

• Typing speed of 50+ WPM
• Basic medical terminology and computer skills
• Strong written and verbal English
• Proficiency with Microsoft Word, Excel, Outlook, and Teams

Responsibilities:

• Schedule, track, and follow up on patient appointments
• Process community care consults and coordinate care with outside providers
• Update patient demographics, insurance, and medical records in VA systems
• Handle calls, voicemails, faxes, mail, and patient inquiries
• Maintain clinic schedules, no-shows, and access reports
• Support providers and care teams with scheduling and administrative needs
• Resolve patient concerns and scheduling issues
• Maintain HIPAA, privacy, IT security, and regulatory compliance
• Meet productivity and quality standards
• Work independently and resolve scheduling or administrative issues

Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.