Remote Operations & Vendor Outreach Coordinator

About the role

You'll be the key link between homeowners and trusted service providers, including plumbers, electricians, HVAC companies, and general contractors. Your work will ensure each project gets timely initial estimates, clear availability information, and dependable follow-through. This is an operations and coordination role—not a sales role. Your focus is vendor communication, basic project scoping, accurate tracking, and execution.

Key responsibilities

• Contact at least three qualified service providers as soon as a new project is assigned
• Clearly communicate project details and gather preliminary pricing, timelines, and availability
• Answer straightforward vendor questions using provided project documentation and specifications
• Identify technical questions, unusual requests, and process exceptions—and escalate them promptly to the internal team
• Maintain accurate records of calls, follow-ups, quotes, and vendor responses
• Ensure estimates are gathered, organized, and ready for review within established deadlines
• Support scheduling, administrative tasks, and other operational priorities when project volume is lower

About you

• Native-level English fluency with clear, professional phone communication and a neutral accent
• Comfortable building quick rapport with plumbers, electricians, HVAC technicians, contractors, and other field-service professionals
• Experience in coordination, dispatch, scheduling, administrative support, executive assistance, SDR support, or similar operational roles
• Comfortable making frequent outbound calls throughout the day
• Highly organized, detail-oriented, and dependable with structured workflows
• Calm, resourceful, and able to recognize when to escalate rather than guess
• Experience in home services, field service, dispatch, contractor coordination, or property-related operations (nice to have)
• Familiarity with CRM, task-management, and VoIP tools such as HubSpot, Asana, Aircall, or RingCentral (nice to have)

Application Questions

1. This role begins at approximately 20 hours per week during US business hours (PST/EST), at $4–$5 per hour, with a potential transition to full-time after three months. Are you comfortable with the rate, schedule, and commitment?
2. Do you have a quiet workspace, reliable high-speed internet, and a quality headset suitable for frequent outbound calls?
3. Approximately how many outbound calls did you typically make per day in your most recent relevant role?
4. Have you worked with US-based trade contractors—such as plumbers, electricians, HVAC companies, or general contractors—or in dispatch, scheduling, or operations? Please briefly describe your experience.
5. How many years of experience do you have in outbound calling, scheduling, dispatch, coordination, or virtual assistant roles?
6. Which CRM, task-management, or VoIP platforms have you used? Examples include Aircall, RingCentral, HubSpot, Asana, or similar tools.