Remote Operations Generalist (India)

Remote Operations Generalist (India) — Remote, Full-Time Remote Operations Generalists keep day-to-day workflows running for AI/ML data operations—coordinating intake, routing, production, QA evaluation, and delivery so labeling, RLHF, and content safety pipelines run on time with consistent quality.

What You Will Do

• Own queue operations: intake, triage, assignment, and escalation across projects
• Maintain and improve SOPs, playbooks, and annotation guideline compliance checks
• Track KPIs (throughput, cycle time, SLA/SLO adherence, QA pass rate, rework rate) and publish weekly reporting
• Coordinate with project leads, QA reviewers, and workforce partners to hit delivery timelines
• Support quality loops: sampling plans, defect taxonomy, root-cause analysis, and corrective actions
• Run stakeholder updates, risks/issues logs, and change management for shifting requirements

Required Qualifications

• Mid-Senior experience in operations, program coordination, or delivery management for remote teams
• Experience with ticketing/queue systems and structured reporting
• Strong written communication for distributed stakeholders
• Comfort working with high-volume production tasks and QA processes

Preferred Qualifications

• Experience supporting data labeling, QA evaluation, or content review operations
• Familiarity with RLHF workflows, prompt evaluation, or LLM evaluation concepts
• Vendor management, workforce planning, and capacity forecasting experience
• Process improvement and metrics design (continuous improvement)

Work Environment This is a Remote, FULL_TIME role designed for India-based candidates working with globally distributed teams.

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