REMOTE | Customer Support with Spanish + Basque

• Work remotely in Portugal
• Rotational 24/7 shifts
• Portuguese employment contract

As an Operations Customer Expert for a streaming platform, you will support customers with their questions and help resolve issues related to their accounts, billing, and technical matters.

Your responsibilities will include:

• Providing professional and friendly customer support.
• Assisting with account management and billing inquiries.
• Helping customers resolve technical issues.
• Providing information about the platform's products and services.
• Ensuring a high level of customer satisfaction.

Requirements:

• English at B1 level.
• Castilian + Basque native.
• Good communication and problem-solving skills.
• Interest in customer service and technology.
• Availability to work full-time in rotational 24/7 shifts.

Working conditions:

• 40 hours per week.
• 8 working hours per day plus a 1-hour lunch break.
• Remote work within the territory of Portugal, with occasional visits to Lisbon.
• Rotational shifts from Monday to Sunday, including nights, weekends, and public holidays.
• Approximately 2 weeks of training in English.

What the employer offers:

• Portuguese employment contract with a foreseeable duration of 12 months .
• Possibility of a permanent contract after 2 years.
• Health insurance from the first day of employment.
• Christmas and holiday allowances paid monthly.
• Meal allowance.
• Company accommodation available for eligible candidates.

Salary with company accommodation:

• Base salary: 776 EUR gross/month .
• Christmas allowance: 64.67 EUR gross/month .
• Holiday allowance: 64.67 EUR gross/month .
• Meal allowance: 154 EUR/month .
• Apartment benefit-in-kind: 200 EUR .
• Total gross cash compensation: 1059.33 EUR.

Salary without company accommodation:

• Base salary: 950 EUR gross/month .
• Christmas allowance: 88.42 EUR gross/month .
• Holiday allowance: 88.42 EUR gross/month .
• Meal allowance: 154 EUR/month .
• Total gross cash compensation: 1262.33 EUR.

Apply now!

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.