REMOTE Patient Access Representative

Do you know NextGen? Do have experience with Epic? Then we want to talk with you! We would love to support you in this remote Patient Access Representative position - apply today!

Clinic Summary –

• Orthopedic Physician Associates (OPA) is Seattle’s premier provider of orthopedic services. Our physicians and clinical staff work together to ensure that patients receive complete orthopedic care, whether surgical or nonsurgical, for problems or diseases of the bones, joints and muscles. OPA physicians are board certified in Orthopedics, Sports Medicine, Physiatry and Anesthesiology and each has advanced subspecialty Fellowship training in Sports, Joints, Foot & Ankle, Spine and Trauma. OPA Physicians are known regionally and throughout the world as leaders in their fields. They lecture frequently, train others and develop new surgical techniques and many of the breakthrough hardware used in today’s surgeries.

Position Summary -

This is a remote position. Patient Access Representative acts as a liaison employee for patient appointments, accommodation and access to the physician. This includes scheduling appointments via phone, verifying insurance eligibility, processing necessary information to support that activity and triaging with physicians and medical assistants on acute scheduling problems. Must be able to work during clinic hours of operation. M-F 8-5 PST

Essential Qualities

· Patient and pleasant personality; works well with all types of people

· Flexible attitude

· Team-player

· Ability to work independently, with little supervision

· Interfaces well with staff and physicians

· Professional demeanor

· Dependable

Key Duties and Responsibilities

· Schedule appointments, conferences, and attorney depositions via telephone

· Verify information on established patients, verify insurance and update patient information in practice management software

· Facilitate scheduling of patients by coordinating with medical assistants, front desk and/or physicians

· Assist with Referrals, organizing documents

· Complete duties and assist with other personnel as directed by supervisor

· Must follow all policies as outlined in Employee Handbook

Education/Experience/Skills

Education/Experience

· High School diploma

· 1-2 years relevant experience in public contact, preferably in medical office environment

· Minimum 1 year front office or medical reception scheduling experience

· NextGen and/or Epic experience (Required)

Skills/Knowledge/Abilities

· Excellent phone etiquette

· Skill in using a computer

· Knowledge of practice management software and its use

· Knowledge of patient portal software and its use

· Data entry/type 40 wpm

· Ability to remove oneself personally from given situations, remaining objective

· Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff

· Ability to multi-task

· Skill in organizing and reporting information that is accurate, clear, and complete

· Understanding of the need for and evidence of consistent respect for confidentiality

· Skill in establishing and maintaining effective working relationships with all staff

· Ability to prepare records in accordance with detailed instructions

· Consistency and timeliness in attendance

· Must follow all policies as outlined in Employee Handbook

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Requires corrected vision and hearing to normal range.

· While performing the duties of this job, the employee is regularly required to talk or hear.

· The employee regularly is required to stand, walk, and sit.

· Work is performed in an office hospital and surgical environment.

· Some bending and stretching required. Use of telephone is required.

· Manual dexterity required for use of surgical instruments, and computer keyboard.

· Occasionally lifts and carries items weighing up to 50 pounds. Requires working under stressful conditions or working irregular hours.

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting Employees from COVID-19?

Employee and patient health and safety is our top priority. At OPA, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all OPA employees will be required to provide proof of full vaccination or proof of a medical or religious exemption.

Benefits:

OPA offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more!

OPA is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.

All employment decisions at OPA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.'
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Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Customer service: 2 years (Required)
• NextGen: 1 year (Preferred)
• Epic: 1 year (Preferred)
• Medical office: 1 year (Required)

Work Location: Remote