Remote Program Manager

About the Company

Nao Medical is a rapidly growing, multi-specialty, multi-site, and AI-enabled healthcare organization committed to providing high-quality, accessible, and affordable care. With over a million patients served, we operate across multiple service lines, including primary care, urgent care, occupational health, mental health, and nutrition. Our AI-first model streamlines workflows, improves patient follow-through, and allows clinicians to focus on delivering excellent care. We are expanding nationally and scaling multiple high-impact programs to improve access and operational efficiency.

Position Overview

Nao Medical is seeking Program Managers to take ownership of one of several high-impact healthcare programs. This is a fully remote role for USRNs or other medical professionals. The Program Manager will ensure program performance, patient engagement, and site utilization, while supporting operational execution and growth.

This is not a direct patient care role, but does involve patient outreach via phone or telehealth to ensure program participation and continuity of care.

Programs Available

Candidates may be assigned to manage one of the following programs:

• Psychiatry Program
• Telemedicine Program
• Pediatrics Program
• Nutrition Program
• Referral & Diagnostic Imaging Program
• Care Quality Program

Why Join Nao Medical

• Ownership of a high-impact program with measurable performance metrics
• Direct impact on patient access and program growth
• Performance-based compensation with hourly pay and bonus incentives
• Remote work with flexibility after demonstrating strong performance
• Opportunities for professional development and career growth

Primary Responsibilities

• Manage and grow assigned program’s patient engagement and site utilization
• Conduct outreach to patients as needed to reduce drop-offs and missed follow-ups
• Coordinate with providers and operations teams to ensure smooth patient flow
• Identify operational challenges and recommend solutions
• Maintain accurate tracking of program metrics, patient volumes, and follow-ups
• Provide regular updates to leadership on program performance

Compensation & Incentives

• Base Pay: $10,000 USD/year
• Performance Bonus: Awarded after 3 months based on program engagement and outcomes

Job Requirements

• USRN or licensed medical professional
• Experience in clinical or program coordination preferred
• Excellent communication, organizational, and problem-solving skills
• Comfortable making outbound patient calls and coordinating workflows
• Detail-oriented and able to work independently in a remote environment

Schedule Requirements

• Full remote role
• Eastern Time: 8:00 AM – 5:00 PM, Monday-Friday (including holidays)

Technical Requirements

• Reliable wired internet connection (100 Mbps minimum).
• Computer/laptop with Intel Core i5 or Ryzen 5 processor, 8GB RAM minimum, and 128GB free storage.
• Dual-screen setup preferred for enhanced productivity.
• Operating system: Windows 10 or macOS (latest version).
• Clear webcam (1080p or higher resolution) and microphone for communication.
• Backup systems for electricity and internet outages.

Benefits

• Competitive hourly pay with performance bonus
• Remote work with potential flexible schedule after 3 months of proven performance
• Paid time off (PTO)
• Professional development opportunities

At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations.

Our mission is simple: provide accessible, quality care tailored to each patient's needs through our multi-specialty practice. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities.

Experience the Nao Medical difference. Join us in transforming healthcare, Nao!