Remote Project & Service Coordinator - Full-Time

Remote Project & Service Coordinator - Full Time - Independent Contractor

Location: Remote, Colombia (Work From Home)

Engagement: independent contractor, paid monthly against invoice

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Time

Only résumés in English will be considered.

About the Company

We are an established Canadian security integrator. We design, supply and install access control, video surveillance, turnstiles, automatic doors, intercoms and network infrastructure for commercial and institutional clients across Canada and the United States. We run on Zoho and use AI tools every day.

About the Role

You own each job from approved quote to paid invoice. You are the client's single point of contact: you schedule the work, dispatch technicians and subcontractors, order the material, keep the client informed and bill the job. You report to the General Manager.

We are building a team of mature, accountable people who finish what they start. If you need to be chased, this is not the role. If you take ownership, communicate early and like learning new tools, it is.

Key Responsibilities

1. Service and Dispatch

• Log service requests and schedule technicians
• Dispatch technicians and subcontractors and follow each call through to close
• Keep clients informed from first call to resolution

2. Project Coordination and Scheduling

• Build project schedules and task lists from the approved quote
• Coordinate technicians, subcontractors and suppliers
• Monitor progress and resolve delays before they reach the client

3. Procurement

• Request supplier quotes and issue purchase orders
• Track orders and deliveries so material is on site on time
• Check order confirmations against the quote

4. Billing

• Invoice clients when work is complete
• Match vendor bills to purchase orders and jobs
• Follow up on outstanding payments

5. Documentation

• Keep every project file, document and communication in the CRM
• Prepare change orders and project close-out packages

6. Sales Support

• Support sales with estimates and CRM follow-ups
• Flag scope gaps or inconsistencies in drawings or client requirements early

7. Ownership

• Make day-to-day decisions without waiting for direction
• Work with AI assistants and automations as part of your daily workflow

Must-Have Experience and Qualifications

• 2+ years in project coordination, service dispatch, operations or procurement
• Experience in security, low-voltage, electrical, construction or field service
• Comfortable with purchase orders, invoicing and project documents
• Excellent written and spoken English
• A track record of owning outcomes, meeting deadlines and working without close supervision

Home Office Requirements

• A dedicated, quiet home office set up for full-time remote work
• Your own computer capable of running business software and video calls
• Two monitors
• High-speed internet, minimum 50 Mbps download
• A good-quality headset with a noise-cancelling microphone
• A good-quality webcam

Preferred Qualifications

• Experience with Zoho CRM, Zoho Books, Zoho Desk or Zoho Inventory
• Background in access control, video surveillance, door hardware or cabling
• Accounts receivable or payable experience
• Experience using AI tools for real work

Who You Are

• Mature, accountable and reliable
• Organised and detail-driven
• Clear and professional with clients, technicians and suppliers
• Calm and solution-oriented under pressure
• Curious about technology and quick to adopt new tools and processes

Why Join

• 100% remote, stable weekday schedule
• Varied work across security, automation and network projects
• A growing team that invests in better systems and AI

How to Apply

• Apply through our online application form (about 30 minutes). Have your résumé in English ready as a PDF; you will upload it in the form.
• We use AI tools to help screen and assess applications; every hiring decision is made by a person.
• To confirm you read this posting in full, answer "No" to the question "Did you read the full job posting before applying?"
• Apply here: https://zfrmz.com/PprRZz1m0oELVFl7WVbI?referrername=Colombia